Harmony Wood
Loxahatchee,FL
Summary
Hard-working professional with 20 years of experience and a proven knowledge of customer satisfaction, conflict resolution, and quality control. Aiming to leverage my skills to successfully fill any role at your company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server/Beverage Cart Attendant
The Breakers
09.2022 - Current
- Greeted guests and inquired into beverage choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Restocked, organized and ordered products for beverage cart to maintain optimum inventory.
- Increased customer satisfaction rate [Number]% by demonstrating excellent customer service etiquette.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained cart cleanliness and sanitation by washing glasses and bar equipment and wiping down menus to remove fingerprints and smears.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Offered product samples, answered questions and helped customers find items.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Engaged in suggestive selling and other sales techniques.
Server
Butterfields Cafe
08.2021 - Current
- Memorized menu to help diners make informed meal choices
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Greeted and accommodated guests, building positive experience from first interaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff
- Delivered customer checks and securely processed credit card or cash payments
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Jotted down customer orders and promptly delivered food and drinks
- Exercised focus and concentration to keep track of tables and remember orders
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Checked on guests to verify satisfaction with each course
- Memorized frequent customer preferences to build relationships and loyalty
Server
Butterfields Cafe
01.2016 - 06.2019
- Same as above
- I left this job to focus again on being a stay at home mom due to my Husband's work schedule changes
Stay at Home Mom
Family Home
06.2008 - 01.2016
- I made the choice to stay home with my children
- I maintained the house while raising children
- Always made sure the kids' were where they needed to be at scheduled times
- Made sure the bills were paid on time
Server
Applebee's
03.2008 - 06.2008
- Same as above server position
- Left this job due to being pregnant and deciding to be a stay at home mother
Server/Manager
Denny's
04.2007 - 03.2008
- Started as a server and then became a manager
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary
- Scheduled staff hours and allocated resources to maximize team member performance
- Kept accurate records in compliance with sanitation and food service requirements
- Greeted guests, escort them to seats and present them with menus and wine lists
- Established standards for personnel performance and customer service
- Investigated and resolved complaints regarding food quality and service
- Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards
- Monitored employee and patron activities to enforce alcohol regulations
- Left this job due to not being able to work the overnight shifts due to being pregnant and went to Applebee's for a day shift position
Server
Denny's
03.2005 - 04.2007
- Conducted same duties as listed above server positions
- Left this location and transferred to the Fort Lauderdale Location
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.2001
Skills
- Restaurant computer software systems
- Photo editing programs
- Video editing programs
- Order delivery practices
- Team member support
- Customer feedback management
- Cash handling
- Food safety
- POS operation
- Bill computation
- Order management
- Food sales and promotion
- Server training
- Inventory management
- Effective customer upselling
- Hospitality service expertise
- Strong work ethic
- Liquor, wine, and food service
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server/Beverage Cart Attendant
The Breakers
09.2022 - Current
Server
Butterfields Cafe
08.2021 - Current
Server
Butterfields Cafe
01.2016 - 06.2019
Stay at Home Mom
Family Home
06.2008 - 01.2016
Server
Applebee's
03.2008 - 06.2008
Server/Manager
Denny's
04.2007 - 03.2008
Server
Denny's
03.2005 - 04.2007
High School Diploma -
Lake Gibson Senior High School
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