Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harmony A. Colon

Deltona,FL

Summary

Proven track record in enhancing customer satisfaction and loyalty at Dunkin' Donuts Inc, adept in cash management and problem-solving. Demonstrated reliability and exceptional patience under pressure, significantly exceeding service goals. Skilled in creating a welcoming environment, ensuring operational excellence. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Dunkin Doughnuts Inc
08.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

Day Care Teacher

Dance Studio B
06.2024 - 08.2024
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.

Customer Service Cashier

Dunkin' Donuts Inc
09.2023 - 11.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Customer Service Cashier

Wendy's
07.2022 - 02.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

Deltona High School
Deltona, FL
05.2024

Skills

Customer Service

Customer Satisfaction

Reliability and punctuality

Patience and composure

Guest Services

Cash Management

Merchandise Restocking

Up-selling techniques

Problem-Solving

Customer Assistance

Honest and Dependable

Reliable and Responsible

Adaptable and Flexible

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Cashier

Dunkin Doughnuts Inc
08.2024 - Current

Day Care Teacher

Dance Studio B
06.2024 - 08.2024

Customer Service Cashier

Dunkin' Donuts Inc
09.2023 - 11.2023

Customer Service Cashier

Wendy's
07.2022 - 02.2023

High School Diploma -

Deltona High School
Harmony A. Colon