Harmony Ames
Valley Falls
Summary
Experienced with surgical scheduling, ensuring timely and efficient coordination of procedures. Utilizes strong organizational skills and attention to detail to maintain accurate schedules and patient records. Knowledge of healthcare systems and effective communication with medical teams to support seamless surgical operations.
Overview
13
13
years of professional experience
Work History
Surgical Scheduler
Albany Medical Center
10.2023 - Current
- Initiating surgical bookings from physician instructions.
- Managing patient registration, insurance, and financial information.
- Coordinating pre-surgical appointments and clearances.
- Communicating with surgeons, nurses, and other staff.
- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and resources.
- Managed patient communications, providing timely updates regarding surgery preparations and changes.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
Lead Business Service Specialist
Cox Automotive
04.2015 - 07.2023
- Followed operational procedural guidelines and held team members accountable.
- Directed and delegated workload and monitored completion.
- Championed Cox Automotive values and modeled respectful behavior.
- Assisted team with processing questions and troubleshooting.
- Collaborated with senior team members on problem solving and productivity.
- Performed individual performance-based reviews.
Cashier
Price Chopper/Market 32
03.2014 - 04.2015
- Scanned goods and ensured pricing accuracy.
- Managed customer transactions at the register.
- Resolved customer complaints and provided information.
- Demonstrated strong communication and time management skills.
- Greeted customers entering or leaving the store.
Assistant
WBRK Radio Station
08.2012 - 03.2015
- Performed research tasks.
- Welcomed visitors and handled front desk interactions.
- Ordered and tracked office inventory.
- Answered calls and took messages.
Education
High School - Business Management
Taconic High School
01.2011
Skills
- Leadership
- Problem Solving
- Time Management
- Computer Literacy
- Communication
- Active Listening
- Attention to Detail
- HIPAA compliance
- Insurance authorizations
- Data entry proficiency
- Telephone management
Timeline
Surgical Scheduler
Albany Medical Center
10.2023 - Current
Lead Business Service Specialist
Cox Automotive
04.2015 - 07.2023
Cashier
Price Chopper/Market 32
03.2014 - 04.2015
Assistant
WBRK Radio Station
08.2012 - 03.2015
High School - Business Management
Taconic High School