Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
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Harmony C'ara Gaugh

Shift Lead
Concord,CA

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Outside of work I enjoy Softball, Basketball, and music! I love all things related to music. I like building connections with other employees and working in team environment.

Overview

2
2
years of professional experience
3
3
years of post-secondary education

Work History

Shift Lead

Rockin' Jump Trampoline Park
Concord, CA
06.2021 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Trained and mentored new employees to maximize team performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed store opening and closing procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Team Member

Haagen Dazs
Walnut Creek, CA
05.2022 - 06.2022
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Sales Associate

Mask Co.
Walnut Creek, CA
11.2020 - 01.2021
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Education

Ygnacio Valley High School
Concord, CA
08.2019 - Current

Skills

    Guest service

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Accomplishments

  • Supervised team of 50+ staff members.
  • Awarded “Employee of the Month” in 2021 at Mask Co.
  • Specialized in hosting birthday parties

Hobbies

I really enjoy baking. My favorite thing to bake is cookies because you can add in whatever toppings and it will almost always come out good. I hike a lot, I like early morning sunrise hikes and evening sunset hikes especially. I've recently started to learn more about plants so I've started to build my own kind of garden at my house. Music is a huge part of my life everything about it fascinates me.

Timeline

Team Member

Haagen Dazs
05.2022 - 06.2022

Shift Lead

Rockin' Jump Trampoline Park
06.2021 - Current

Sales Associate

Mask Co.
11.2020 - 01.2021

Ygnacio Valley High School
08.2019 - Current

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Harmony C'ara GaughShift Lead