Hi, I’m
Harnoor Randhawa
Palatine,IL
Summary
Motivated Fraud Analyst expertise in investigating suspicious activity for company. Also have related experience in business analysis and Credit Risk . Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
JPMorgan ChaseElgin, IL
Business Card Fraud Prevention Analyst
02.2022 - Current
Job overview
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Managed process re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among 10 departments and cut down paperwork by 75%.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Gained strong leadership skills by managing projects from start to finish.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
FedEx CorporationSan Francisco, CA
Business Analyst I
06.2019 - 02.2022
Job overview
- Developing or modifying moderately complex information systems
- Ensuring appropriate controls are in place.
- Supporting operational and project time reporting
- Establishing, administering, and maintaining project and knowledge management processes and tools
- Preparing both detailed and summary status reports
- Analyzes business processes, identifies process deficiencies, research solutions and plans and coordinates established remediation of these deficiencies.
- Assists with design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
- As appropriate, write and validate business requirements and conduct system tests.
- Develops and maintains relationships with key stakeholders and technology staff, including offshore personnel, to ensure that communication is open and ongoing.
- Guides and advises less-experienced Business Analysts
- Provides administrative and project support to the.
Capital OneSan Francisco, CA
Credit Risk Analyst
09.2017 - 05.2019
Job overview
- Reviewed and verified income, credit reports and employment histories for each borrower.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
- Optimized credit approval and collection processes, improving operational efficiencies by over 70%.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Made decisions and recommendations about extending lines of credit.
- Assessed credit risk and analyzed financial statements.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
HSBC Card ServicesMumbai, India
Fraud Prevention Specialist
01.2015 - 04.2017
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Developed and implemented procedures to detect and prevent fraud.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Evaluated customer data to identify and prevent fraudulent activities.
- Implemented internal controls to maintain integrity and accuracy of financial records.
Overview
8
years of professional experience
4
years of post-secondary education
Education
Chandigarh University India
Bachelor of Science from Business Administration And Management
01.2013 - 03.2017
Skills
MS Office
Dispute Resolution
Decision-Making
Fraud detection
Data analysis
Google Workspace
Detection models
Critical Thinking
Technical Analysis
Risk mitigation
SQL
Conducting investigations
Effective communication
Cultural Awareness
Timeline
Business Card Fraud Prevention Analyst
JPMorgan Chase
02.2022 - Current
Business Analyst I
FedEx Corporation
06.2019 - 02.2022
Credit Risk Analyst
Capital One
09.2017 - 05.2019
Fraud Prevention Specialist
HSBC Card Services
01.2015 - 04.2017
Chandigarh University
Bachelor of Science from Business Administration And Management
01.2013 - 03.2017