Haro Hovasapian
Glendale,CA
Summary
Proven leader and quick learner, I excelled at State Farm by implementing strategies that significantly enhanced customer satisfaction. My tenure at Sherman Oaks Car Wash saw a 35% sales increase through effective upselling and exceptional service. Skilled in business management and verbal communication, I foster strong team collaboration and prioritize customer safety, driving substantial results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Barber
Self Employed Services
05.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
Customer Service Representative Manager
State Farm
06.2020 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Car Wash Manager
Sherman Oaks Car Wash
08.2017 - 06.2020
- Monitored inventory levels for adequate supply of chemicals and materials.
- Increased sales by 35% by upselling and recommending services and products to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established and maintained long-range plans for quality assurance.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
IKEA
10.2014 - 08.2017
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Assistant
Dehaas Realty
10.2013 - 10.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Greeted guests in with friendliness and professionalism.
- Responded to inquiries from callers seeking information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Education
Graphic Design
Woodbury University
Burbank, CACriminal Justice
Glendale Community College
Glendale, CABarbering
Paul Mitchell The School
Sherman Oaks, CA03.2024
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2013
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Strong leader
- Business Management
- Budgeting
- Strategic planning
- Staff Management
- Supervision
- Flexible & Adaptable
- Multitasking abilities
- Self-motivated professional
Certification
- Licensed Insurance Agent/Broker
- Licensed Barber
- FFL03/COE holder
Timeline
Barber
Self Employed Services
05.2024 - Current
Customer Service Representative Manager
State Farm
06.2020 - 09.2022
Car Wash Manager
Sherman Oaks Car Wash
08.2017 - 06.2020
Sales Associate
IKEA
10.2014 - 08.2017
Assistant
Dehaas Realty
10.2013 - 10.2014
Graphic Design
Woodbury University
Criminal Justice
Glendale Community College
Barbering
Paul Mitchell The School
High School Diploma -
Herbert Hoover High School
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