Harol Montoya
Jackson Heights,New York
Summary
Customer service professional with strong time management, communication, and problem-solving skills. Proven ability to quickly assess customer needs and deliver tailored solutions in a team-oriented environment. Experienced Barista with expertise in recipe memorization, machine operation, and customer order processing. Recognized for exceptional service quality and building lasting client relationships through effective communication.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
Queens, NY
06.2023 - Current
- Greeted customers and processed orders for coffee, food items, and beverages.
- Maintained equipment in optimal condition according to manufacturer's specifications.
- Created unique recipes for signature coffees and blended drinks.
- Coordinated product orders with suppliers for daily operational needs.
- Assisted bartenders in preparing mixed drinks as per bar menu requirements.
- Described menu offerings to customers and recommended appealing options.
- Prepared and served a variety of hot and cold beverages.
Family Babysitter
Babysitting Service
Jackson Heights, New York
03.2019 - 11.2022
- Assisted children with completing homework and special assignments to improve academic performance.
- Updated parents on children's progress and routines to support stable and structured environment.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Monitored children's safety and well-being to prevent accidents and falls.
- Organized various activities, games, crafts and outings to keep children entertained.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Balanced schedules to promote optimal rest, play and educational periods.
- Organized creative activities to develop children's physical, emotional and social growth.
Education
Robert F Wagner Secondary School For Arts And Technology
47-07 30th Pl Long Island City, NY 11101 06.2024
Skills
- Regulating Schedules
- Educational Activities
- Creative Thinking
- Child Safety
- Time Management
- Promoting Good Behavior
- Self-confidence Development
- Problem-Solving
- Skill Building
- Critical Thinking
- Problem Solving
- Good Decision Making
- Safety Instruction
- Cash handling
- Team collaboration
- Food safety
- Sales techniques
- Customer service
- Espresso machine operation
- Safe food handling
- Drink customization
References
References
Katherine machuca (347-969-8547)(katherine.machuca@thecustomercenter.com)
Timeline
Barista
Starbucks
06.2023 - Current
Family Babysitter
Babysitting Service
03.2019 - 11.2022
Robert F Wagner Secondary School For Arts And Technology
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Oscar OrregoOscar Orrego
Shift Leader at Lutheran Social Services of New YorkShift Leader at Lutheran Social Services of New York