Harold Agosta

Greeted customers in a friendly, professional maner. Input all customer information in to the CRM along with credit information while developing a relationship to build trust. Did a needs assessment to find what vehicle would fit the customer needs and budget. Performed a thorough demonstration of the vehicle and showed the customer all options. Negotiated price and financing options with customers. Delivered the vehicle to the customer after the negotiating was completed to insure there were no further question about the vehicle and assisted in any setup of bluetooth or pairing of phones, navigation, or audio controls. Helped new hires on sales techniques, contributing to their development as successful team members. When not assisting customer I would go through the database to create new sales opportunities to maximize company profits by email, phone calls, and texts.

• Performed all duties as a sales professional. Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets. Greeted customers in a friendly professional manner. Input all customer, and credit information into the company CRM and making sure all information is correct. Did a needs assessment to determine the correct vehicle and budget. Performed product demonstration by going over the vehicle and option to insure the vehicle met the needs of the customer. Negotiated price and payments with the customers. Delivered vehicle and making sure the customer had no questions and setup any options for the customers like bluetooth, navigation, or audio. Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Was promoted to a finance manager. Securing bank financing for customers. Made sure all customer information was correct. Did all DMV and titling work with the state. If there was a trade-in I would transfer tags or issue new tags. Would sell after market products to the customer such as extended service plans, paint protection, GAP insurance. Maximized profit margins while maintaining competitive pricing structures through skillful negotiation tactics with clients during the sales process. Packaged all paper work to be sent to the correct bank and company storage.
• Promoted to Sales manager. Over saw sales team and Internet team. Over saw CRM to make sure everything was working correctly and inputting new employees into the CRM and teaching them how to use all equipment. Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings. Insured sales team was following up with customers in a timely manner making sure all customer questions were answered by phone calls, text, or emails. Followed up with customers to create opportunities to maximize company profits, and help sales team maximize their pay. Did appraisals of customers trade-ins to make sure the vehicles were in good working order and determine if they were something the company would keep and resell or send to the auction. Would structure deals with prices and payments to be presented to the customers by sales people. Meeting customers and close any car deals if the sales people could not. Helping sales people grow into better sales professionals to better assist customers. Helped other managers in anyway i could and covering days off or vacations. Interviewed candidates for sales positions.

• Performed all duties as a sales professional. Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise. Exceeded monthly targets by diligently following up on leads and closing deals promptly. Was Salesman of the month 32 times from the time in was created. Was master certified in sales, truck building, and internet sales. Boosted sales by consistently engaging with customers and addressing their needs effectively. Provided exceptional customer service, resulting in numerous positive reviews and referrals. Worked to build relationships with customers and built potential for additional sales. Increased sales and customer satisfaction through personalized servicing.