Harold Alexander
Concord,CA
Summary
My objective is to advance my career as a leader within Comcast organization. I am a proactive and results oriented Leader of Technical Operations with over 25 years of cable industry experience. I have extensive knowledge of the cable industry with a strong technical and customer focused background.
An experienced leader with the ability to initiate/manage cross-functional teams Analytical thinker, decision maker and problem solver Strategic planning, execution and organization skills Excellent personal communication and project management skills Influential leader, negotiating and delegating skills Conflict resolution, adaptability and tolerant to stressful situations Teambuilding, customer oriented individual skills and employee development skills
Overview
10
10
years of professional experience
Work History
Technical Manager
Comcast Cable Corporation
Concord, CA
01.2021 - Current
- Lead 6 Supervisors and 77 technicians in the daily needs of the technical operations and functions
- Monitored quota, goals and metrics of the company's core relations with customers
- Partnered with Sales Managers and associates to assist in sales and goals related to cable products
- Monitor E-waste to stay in compliance Code
- Monitor and adhere to all safety functions and protocols
- Mentor those seeking leadership roles
- Build Strong performing Teams
Technical Manager
Comcast Cable Corporation
San Francisco, CA
01.2019 - 01.2021
- Lead 5 Supervisors and 45 technicians in the daily needs of the technical operations and functions
- Monitored quotas, goals and metrics of the company's core relations with customers
- Partnered with Sales Managers and associates to assist in sales and goals related to cable products
- Monitor E-waste to stay in compliance Code
- Monitor and adhere to all safety functions and protocols
- Mentor those seeking leadership roles
- Foster Superior customer service
Technical Supervisor
Comcast Cable Corporation
Concord, CA
01.2014 - 01.2019
- Coaching and developing team members in the essential daily functions of technical operations
- Service calls by constantly meeting metric expectation IE: repeat trouble calls on installs and monitoring metrics to ensure customers have received a superior Customer experience
- Monitor WFX daily and partner with TLC to ensure proper logistics, geographic routing in best suiting on time guarantee and caring for our customers
- Prepare Annual/Mid-year direct report reviews through appraisals
- Record keeping of monthly updates of safety books
- Maintaining and reviewing daily reports and work orders
- Mentor those seeking leadership
- Support with CT progression
- Assist with and close customer escalations
- Foster superior customer service
Education
City College
Business, Focus/ Criminal Justice bachelor’s degree -
DeVry University
Accomplishments
- Ranked # 1 WB FFO in Metrics in 2019 & 2020 -SF North Folsom, Ca
- WB tNPS Ambassador – Highest Your Voice Results in 2019 in the SWB
- Presented eNPS best practices during Region Mangers call
- Recognized for the highest favorability eNPS results in 2020 in the California Market (By Region Sr Leadership)
- Loft Zone Launch in 2020 – SF, CA
- Peer to Peer Mentorship – Utah Mangers
- Currently lead the Credo Action Team for Concord
- Ranked # 1 FFO in Metrics in 2019 &2020 -SF North Folsom
- 1 of the Top Supervisors in Credo participation and favorability in the Concord office in 2014 & 2015
- 1 of the Top ranked Supervisors in the South West Bay years- 2010 & 2011
- Coached and developed two technicians who were promoted into new roles
- Coached and developed multiple NI techs to HE and High AE for yearly merit review
- Assisted in the development of 3 current new Supervisors and 1 current Manager
- Mentored two HI Po Technician’s that promoted to Leader’s in Comcast
- Concord Frontline & Leadership Development
- Partnered & Created a North Delta Leadership Training Program with Ulearn
- Ca Region YV Planning Committee –(Present)
- Ca Region POX Committee (Present)
Summary Of Qualification
- An experienced leader with the ability to initiate/manage cross-functional teams
- Analytical thinker, decision maker and problem solver
- Strategic planning, execution and organization skills
- Excellent personal communication and project management skills
- Influential leader, negotiating and delegating skills
- Conflict resolution, adaptability and tolerant to stressful situations
- Teambuilding, customer oriented individual skills and employee development skills
Timeline
Technical Manager
Comcast Cable Corporation
01.2021 - Current
Technical Manager
Comcast Cable Corporation
01.2019 - 01.2021
Technical Supervisor
Comcast Cable Corporation
01.2014 - 01.2019
City College
Business, Focus/ Criminal Justice bachelor’s degree -
DeVry University
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