Harold Allen
Atlanta,GA
Summary
Management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, money management, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager of Operations
Arden’s Garden
02.2012 - Current
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Trained new employees on proper customer service techniques.
- Utilized computer software programs for tracking inventory levels and generating sales analytics reports.
- Maintained cleanliness of store by sweeping floors, dusting shelves and emptying trash cans regularly.
- Performed opening and closing procedures for the store each day including setting up registers, counting money and preparing bank deposits.
- Collaborated with team members to ensure efficient workflow throughout shifts.
- Documented new inventory stock.
- Restocked inventory shelves when necessary.
- Managed the full cycle of recruitment process including sourcing, interviewing, screening and selection of candidates.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
Waiter/Bartender
Mcgowan’s Oakhurst Pub
03.2016 - 04.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Promoted specials or upsold items to increase average check amount.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Front Desk Receptionist
Springhill Suites By Marriott
01.2014 - 11.2017
- Increased guest retention by maintaining a welcoming and organized reception area.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Education
Music -
Recording Academy
Atlanta, GA01.2024
Music Appreciation -
Pitt Community College
Greenville, North Carolina04-2004
Diploma - General -
J.H Rose High School
Greenville, North Carolina05-2002
Skills
- Customer service
- Team leadership
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Operations management
- Performance management
- Shift scheduling
- Schedule preparation
- Cash handling expertise
- Financial record keeping
- Cash drawer management
- Banking
Timeline
Waiter/Bartender
Mcgowan’s Oakhurst Pub
03.2016 - 04.2019
Front Desk Receptionist
Springhill Suites By Marriott
01.2014 - 11.2017
Store Manager of Operations
Arden’s Garden
02.2012 - Current
Music -
Recording Academy
Music Appreciation -
Pitt Community College
Diploma - General -
J.H Rose High School
Similar Profiles
Elizabeth BlackstoneElizabeth Blackstone
Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)Store Manager at Summerwinds Garden Centers (formerly Armstrong Garden Center)
Matthew LudlowMatthew Ludlow
Executive Chef at Tuttons Brasserie Covent Garden / Dirty Martini Covent GardenExecutive Chef at Tuttons Brasserie Covent Garden / Dirty Martini Covent Garden
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden