Harold Balmaceda

• Provided positive first impressions to welcome existing, new, and potential customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Collaborated with team members to achieve monthly sales targets.
• Monitored sales trends to adjust sales strategies and meet changing customer demands.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.

Training personnel in sales,customer service open credit cards to clients make orders to clients , open a closing the store. Review progress of the sales associates.

• Monitored inventory levels of office supplies and placed orders as needed.
• Assigned tasks to associates to fit skill level and maximize team performance.
• Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.