Harold Batson
Spanaway,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Sorensens Automotive. Expert in organizational time management and customer service, I excel in safe driving and effective team leadership. Achieved significant improvements in efficiency and productivity, showcasing my ability to blend hard and soft skills for optimal results.
Overview
14
14
years of professional experience
Work History
Driver/Warehouse Worker
T.R. Trucking
09.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
Service Manager
Sorensens Automotive
08.2014 - 09.2021
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Parts Counter Sales Person
Eatonville Napa Auto Parts
01.2011 - 08.2014
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
Education
No Degree -
Kentridge Highschool
Kent, WASkills
- Organizational Time Management
- Licensed Vehicle Operator
- Customer service
- Clean driving record
Timeline
Driver/Warehouse Worker
T.R. Trucking
09.2021 - Current
Service Manager
Sorensens Automotive
08.2014 - 09.2021
Parts Counter Sales Person
Eatonville Napa Auto Parts
01.2011 - 08.2014
No Degree -
Kentridge Highschool
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