Harold Boulware
Rock Hill,SC
Summary
Dynamic and results-driven professional with extensive experience as an Owner/Operator Truck Driver at Bo Tyme Transports LLC. Proven expertise in DOT compliance and safe driving practices, delivering exceptional customer service while maintaining rigorous safety standards. Recognized for effectively managing operations and fostering client relationships, ensuring satisfaction and loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Bo Tyme Transports LLC
Rock Hill, SC
12.2023 - Current
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
Customer Service Representative
Online Arcade
Charlotte, NC
03.2020 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Machine Operator
ADC Metal Finishing
York, SC
05.2014 - 01.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
Education
Information And Computer Systems
Rock Hill High School
Rock Hill, SC08-2026
Skills
- DOT compliance
- Professionalism and work ethic
- Safe driving practices
- Safety compliance
- Truck loading and unloading
- Paperwork coordination
- Logbook management
Certification
Forklift certified
Timeline
Owner/Operator Truck Driver
Bo Tyme Transports LLC
12.2023 - Current
Customer Service Representative
Online Arcade
03.2020 - 12.2023
Machine Operator
ADC Metal Finishing
05.2014 - 01.2021
Information And Computer Systems
Rock Hill High School