Harold Boyd II
Laveen,AZ
Summary
Hardworking and determined Academic Counselor,and Recruiter with excellent communication skills and advanced Skilled in working under pressure and adapting to new situations and challenges. Highly motivated employee with desire to take on new challenges to best enhance the organizational brand. Strong work ethic adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Relationship Building strengths honed over 30 years in Customer -Centric Team Driven Roles. Dedicated Communicator who exceeds with helping clients fell heard, respected, and validated.
Overview
6
6
years of professional experience
Work History
Academic Counselor
University Of Phoenix
Phoenix, AZ
04.2022 - Current
- Engage in meaningful interactions and develop rapport across a diverse populations of students to facilitate their academic progression.
- Developed and implemented counseling strategies to assist students in academic, personal, social and career development.
- Accept and make an average of 20-30 inbound and outbound student calls while also completing 20-25 work items systematically delivered
- Coach on specific action plans to remove roadblocks and/or resolve complex student concerns to support their advancement and long-term success
- Discuss Degree options, program requirements and graduation. Provide students with accurate, complete and timely information on university policies and procedures.
- Coordinate with students on all credit options to develop an academic plan that is best suited to their needs and career goals while taking into consideration on how to minimize cost and time to graduation.
- Daily use of serving students remotely by using Salesforce, Genesys, phone, Zoom and email.
- Exceeded Monthly Performance Metrics for Call Quality, IPH, Work item Quality, Call Time Continuously by 110%
Student Support Advisor
Chamberlain University
Downers Grove, IL
11.2021 - 02.2022
- Assist students with appropriate course registration and ensure students understand degree and practicum application requirements (as applicable per program).
- Advocate for the advising needs of students that contribute to their successful enrollment, engagement, and completion of their educational goals.
- Advise students on university policies and procedures, program requirements, and related academic matters.
- Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure, and improve academic success strategies.
- Utilize appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for students in their assigned program/campus locations and/or by assisting multiple program/campus locations based on enrollment needs. Documents all interactions in the appropriate institutional systems.
- Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary.
- Maintain a thorough understanding of all academic programs, policies and procedures including institutional policies, federal, and state regulations. Complies with applicable federal and state.
- Promote student self-service tools during advising interactions.
- Assist and engage students through a variety of communication This may include virtual/ video advising, inbound student calls, and proactive outreach to students to deliver a positive resolution.
- Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization.
- Collaborate with other departments and functional areas to deliver an optimal student
Admissions Representative
Bryan ISD
Tempe , AZ
09.2021 - 12.2021
- Conducted interviews with potential students, Assessing to understand their life and educational background and goals to determine if our university Aligns with their needs and aspirations
- Provided guidance to management regarding best practices for recruiting diverse student populations.
- Maintained accurate records of all recruiting activities within student tracking system.
- Establish a thorough understanding Bryan University service
model and Educational Offerings to accurately communicate with and identify potential students - Build relationships with the Admissions team and leadership to cultivate smooth
and direct lines of communication for new student acquisition processes - Conduct thoughtful and comprehensive phone interviews with potential
- students to evaluate their match for the program
- Ability to excel department level expectations as outlined in the Academic
Advisor Expectations Metrics - Performs over 200+ Outbound calls daily based upon web inquires and warm
leads - Surpassed Enrollment Monthly expectations by 125%
- Average Call Time excelled by 117%
- Lead Conversion Rate 8 to 10%
Enrollment Advisor /Senior Academic Advisor
Ashford University - UAGC
Chandler , AZ
04.2018 - 09.2021
- Assisted prospective students with the admissions process by providing detailed information on enrollment requirements, tuition costs, and financial aid options.
- Conducted individualized counseling sessions to assess student needs and goals in order to develop an appropriate academic plan.
- Created and maintained accurate records of all student interactions, including contact information, application status updates, and notes regarding conversations.
- Compiled data from various sources to accurately track enrollment trends and provide reports to upper management.
- Provided guidance on career planning options based on student interests and abilities.
- Resolved inquiries from applicants concerning admission procedures or program details in a timely manner.
- Attended professional development seminars related to admissions best practices.
- Collaborated with other departments within the university such as Financial Aid, Academic Advising, Student Services., when needed.
- Displayed strong knowledge of current educational laws pertaining to admissions processes.
- Counseled on educational paths and career plans, provided information about program resources and signed individuals up for specific academic programs.
Education
Master of Arts - Organizational Management
Ashford University
Clinton, IA06-2013
Bachelor of Arts - Organizational Management
Ashford University
Clinton, IA02-2012
Skills
- Retention Strategies
- Career advising
- Collaboration and Teamwork
- Student recruitment knowledge
- Recruiting
- Student mentorship
- New Student Orientation
- Proficiency in [Software]
- Excellent oral and written communication
- Strategic Decision-Making
- Academic Monitoring
- Career Counseling
- Administrative abilities
- Academic Counseling
- Student Development
- Academic requirements knowledge
- Resource Identification
- Advising expertise
- Education Model Development
References
References available upon request.
Timeline
Academic Counselor
University Of Phoenix
04.2022 - Current
Student Support Advisor
Chamberlain University
11.2021 - 02.2022
Admissions Representative
Bryan ISD
09.2021 - 12.2021
Enrollment Advisor /Senior Academic Advisor
Ashford University - UAGC
04.2018 - 09.2021
Master of Arts - Organizational Management
Ashford University
Bachelor of Arts - Organizational Management
Ashford University
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