Harold Branch
Memphis,TN
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Excellent with diagnosing and testing issues and highly skilled at quickly learning new concepts with an extensive background in training and leadership positions while working well under pressure.
Overview
18
18
years of professional experience
Work History
Technical Service Technician
WAI Global
01.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring alternators and starters to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Performed shelf checks daily to uphold customer satisfaction rate.
- Inspected equipment to diagnose operational issues.
- Breakdown multiple units from inventory and customer returns to find root cause of failures in field.
- Tested parts from inventory to determine if parts from supplier were satisfactory.
- Use of different warehouse forklifts daily.
Quality Technician
Trane Technologies
08.2018 - 05.2022
- Read diagrams and drawing for HVAC components.
- Audit trailers for correct parts and paperwork.
- Rework components to like new standards.
- Performed first article inspections, in process and final inspections.
- Create, read and update Microsoft excel spreadsheets.
- Communicate with the customer to resolve part discrepancies.
- Handle sensitive material or HAZMAT products daily.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Completed stock checks daily to keep customer satisfaction with a crew of three maintaining a 24 hour TAT time
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Collaborated with Engineering staff daily to improve processes, reduce defects and optimize quality.
- Maintained quality documentation and records for conformance with relevant standards.
- Led root cause analysis to identify issues and propose targeted solutions.
Quality Inspector
Synnex
05.2017 - 02.2018
- Perform quality inspections on servers and racks for companies such as Amazon and Twitter
- Made sure all line personnel and equipment were ESD Certified and compliant
- Trained employees for inspections on the line, initial inspection racks area, final inspection racks area, and pack out.
Diagnostic Technician/ Repair Technician/ Lead Technician/Quality Assurance/ Tester
Flextronics
11.2013 - 12.2016
- Identified and evaluated recurring problems in Apple laptops, providing detailed documentation of issues for amelioration efforts.
- Escalated issues discovered during QA testing, facilitating rapid resolution by supplying detailed information on fault parameters and replicability
- Diagnosed and repaired laptops for Apple
- Repair Lead in testing working along-side with test engineering
- Performed quality assurance while handling sensitive materials and quality assurance on the performance of apple units including testing final inspections.
Team 1 Line Lead
McEntire Produce, Stocker
04.2011 - 01.2012
- Supervised a production line with a crew of ten workers while making sure all paperwork was accurate.
- Confirmed all machinery was washed down, verified and assignments were completed before the end of the work day.
- Trained and monitored line associates to perform proper techniques, apply best practices and comply with safety procedures.
- Board member on corrective actions Team
- Followed daily production schedules for organized and on-time deliveries.
- Assisted in training new employees and implementing procedural changes.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Collaborated with manager on performance-related issues and employee performance reviews.
Line Worker
Columbia Farms
02.2011 - 04.2011
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and installed products on production lines according to established guidelines.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected and adjusted work performed to meet expectations.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Munitions Systems Apprentice
United States Air Force
12.2005 - 04.2007
- Took inventory for millions in Military assets and input data in classified CAS-B system
- Completed inspections and any basic repair need to uphold strict performance standards.
- Coordinated with other military units and agencies to support operations and align with mission.
- Proven ability to learn quickly and adapt to new situations.
- Secret Clearance to perform daily activities of building missiles, flares, and other live munitions
- Operated forklifts & tow trailers containing live munitions
- Operated heavy machinery such ALS & UALS.
Education
HVAC Certifications - HVAC
Remington College
Memphis, TN02.2018
High School Diploma -
Crestwood High School
Sumter, SC05.2003
Skills
- Preventive maintenance
- Power Tool Proficiency
- Quality Assurance
- Forklift operations
- Standard Test Tools
- Read blueprints & diagrams
- Warehouse Knowledge
- Pallet Jacks
- Leadership Training
- Microsoft office
- Customer Relations
- Calipers
- Manufacturing
- Military Experience
- Quality Inspection
- Quality Control
- Root cause analysis
- Regulatory Standards
- Corrective Actions
- Technician Assistance
- Attention to Detail
- Project Management
- Inspecting Machinery
- Safety Procedures Adherence
- Hand Tool Knowledge
- Issue and Problem Resolution
- Analytical Thinking
- Professional and Courteous
- Testing and Analysis
- Operating Test Equipment
Additional Information
- Willing to relocate: Anywhere
- Certifications and Licenses , Secret Clearance
Timeline
Technical Service Technician
WAI Global
01.2023 - Current
Quality Technician
Trane Technologies
08.2018 - 05.2022
Quality Inspector
Synnex
05.2017 - 02.2018
Diagnostic Technician/ Repair Technician/ Lead Technician/Quality Assurance/ Tester
Flextronics
11.2013 - 12.2016
Team 1 Line Lead
McEntire Produce, Stocker
04.2011 - 01.2012
Line Worker
Columbia Farms
02.2011 - 04.2011
Munitions Systems Apprentice
United States Air Force
12.2005 - 04.2007
HVAC Certifications - HVAC
Remington College
High School Diploma -
Crestwood High School
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