Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Brooks

Salem,AL

Summary

Dynamic Customer Service Representative with proven expertise at Carelon Behavioral Health, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in complaint handling and proficient in Microsoft Excel, I consistently deliver satisfactory resolutions, ensuring both customer satisfaction and company success.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Carelon Behavioral Health
04.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Provider Services Representative

Elevance Health
12.2023 - 04.2025
  • Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
  • Coordinated with internal departments on behalf of providers to ensure timely payment resolution for claims disputes or other financial matters.
  • Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
  • Acted as a liaison between providers and company leadership, effectively communicating concerns and feedback to facilitate continuous improvement initiatives.
  • Promoted positive relationships between the organization and its network providers through timely responses to inquiries and effective issue resolution.

Maintenance Crew Leader

Phenix City Parks and Recreation
03.2019 - 12.2023
  • Served as a reliable point of contact between management and crew members, effectively resolving conflicts or concerns as they arose.
  • Collaborated with cross-functional teams to address facility-wide issues and improve operational efficiency.
  • Safeguarded facility safety standards by conducting routine inspections and addressing hazards promptly.
  • Coordinated major equipment installations and upgrades with minimal disruption to daily operations.
  • Enhanced equipment reliability by implementing proactive maintenance schedules and procedures.
  • Maintained detailed records of all maintenance activities, facilitating accurate reporting and informed decisionmaking.

Equipment Operator

Phenix City Parks and Recreation
02.2016 - 03.2019
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Maintained and cleaned equipment after each job and inspected.
  • Operated machining equipment safely with team of operators.
  • Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
  • Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Drove vehicles to and from work sites and maintained clean driving record.

Sales Associate

Home Depot
04.2003 - 02.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Tech Prep Diploma - Electricity/ Electronics , Carpentry, Automotive

Central High School
Phenix City, AL
05.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Follow-up skills
  • Documentation

Timeline

Customer Service Representative

Carelon Behavioral Health
04.2025 - Current

Provider Services Representative

Elevance Health
12.2023 - 04.2025

Maintenance Crew Leader

Phenix City Parks and Recreation
03.2019 - 12.2023

Equipment Operator

Phenix City Parks and Recreation
02.2016 - 03.2019

Sales Associate

Home Depot
04.2003 - 02.2016

Tech Prep Diploma - Electricity/ Electronics , Carpentry, Automotive

Central High School

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