Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Carlton

Middleburg,FL

Summary

Driven by a results-focused approach, I excelled at Lowes Home Improvement by surpassing sales targets through expert negotiation and team management. Leveraging sales software proficiency and interpersonal communication, I enhanced customer relations and retention, contributing to significant performance improvements across teams. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Hiring Assistant position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

50
50
years of professional experience

Work History

Sales Representative Team Leader

Lowes Home Improvment
06.2021 - 04.2023
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
  • Implemented continuous improvement initiatives within the team, resulting in enhanced productivity levels over time.
  • Streamlined internal processes for increased efficiency in lead generation and follow-up activities within the team.
  • Trained and mentored new sales representatives.

Knights of Columbus Supreme Representative

Knights Of Columbus Insurance
08.2011 - 05.2019
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
  • Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.
  • Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

City Carrier/Supervisor/Postmaster

United States Postal Service
02.1978 - 05.2010
  • Maintained safety standards while driving, resulting in zero accidents during tenure.
  • Planned and cased mail in sequence of delivery for designated route.
  • Navigated diverse weather conditions to deliver mail on time, demonstrating a strong commitment to job responsibilities.
  • Delivered packages and mail to business and people in local area.
  • Collaborated with fellow carriers to ensure consistent service quality across the city.
  • Delivered priority mail with punctuality, meeting critical deadlines for both residential and commercial clients.
  • Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
  • Coordinated with supervisors to address operational challenges, streamlining processes for improved performance.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
  • Adhered to strict postal regulations while handling sensitive materials, maintaining confidentiality and trustworthiness at all times.
  • Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
  • Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
  • Balanced workload effectively during periods of staff shortages or increased demand due to seasonal fluctuations in mail volume.
  • Provided change of address cards and other postal forms when needed.
  • Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
  • Provided training support for new carriers, promoting best practices and efficient service delivery techniques.
  • Improved mail delivery efficiency by implementing route optimization strategies.
  • Picked up outgoing mail from letter boxes and in person from customers.
  • Implemented organizational systems for mail sorting, expediting preparation for daily routes.
  • Conducted daily vehicle inspections and maintenance checks, ensuring optimal functionality and safety on the road.
  • Managed high volumes of parcels during peak seasons, ensuring timely delivery without compromising accuracy or security.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.
  • Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
  • Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
  • Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
  • Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.

Petty Officer Second Yeoman

U. S. Navy
07.1973 - 06.1977
  • Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
  • Contributed to the development of innovative tactics and strategies aimed at increasing mission effectiveness in complex environments.
  • Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
  • Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
  • Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
  • Monitored and assessed mission progress and provided updates to command.

Education

No Degree - Business Management

Kellogg Community College
Battle Creek, MI

High School Diploma -

Union City High School
Union City, MI
06.1973

Skills

  • Data-driven decision-making
  • Sales software proficiency
  • Team Management
  • Negotiation expertise
  • Staff Training
  • Client Service
  • Performance Tracking
  • Product and Service Sales
  • Customer Relations
  • Customer Success Management
  • Personnel Training
  • Promotional planning
  • Product Merchandising
  • Customer Needs Assessment
  • Customer Relationship Building
  • Expense Reporting
  • Retention Strategies
  • Customer Retention
  • Sales strategy development
  • Product Promotions
  • Interpersonal communication skills
  • Customer Service
  • Sales Presentations
  • Product and service knowledge
  • Performance Improvement
  • Account Management
  • Lead prospecting
  • Prospecting skills

Timeline

Sales Representative Team Leader

Lowes Home Improvment
06.2021 - 04.2023

Knights of Columbus Supreme Representative

Knights Of Columbus Insurance
08.2011 - 05.2019

City Carrier/Supervisor/Postmaster

United States Postal Service
02.1978 - 05.2010

Petty Officer Second Yeoman

U. S. Navy
07.1973 - 06.1977

No Degree - Business Management

Kellogg Community College

High School Diploma -

Union City High School

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Harold Carlton