Harold Chrisentery III

January 2023 to Present

• Demonstrating a strong commitment to achieving or exceeding daily delivery targets through consistent on-time and accurate deliveries.
• Maintained high efficiency in route planning and execution, contributing to overall customer satisfaction.
• Built strong relationships with diverse clientele, including business entities and residential customers.
• Demonstrated meticulous organizational skills by efficiently sorting and arranging 300+ packages within the delivery vehicle.
• Successfully completed up to 170+ stops daily, optimizing workflow and ensuring timely deliveries.

• Provided high-quality support for the company’s proprietary educational software, ensuring outstanding customer service via phone, email, and chat.
• Maintained accurate documentation using CRM and Salesforce systems.
• Achieved day-to-day case milestones, resolving complex technical product and service issues efficiently.
• Demonstrated strong interpersonal and communication skills to address various customer needs and recommend optimal solutions.
• Drafted and prepared lists for specific queries, returning constituent information and other data.

• Delivered high-quality customer service via phone, email, and text, maintaining a quality score of 138% out of 140% biweekly.
• Handled 175+ outgoing/incoming calls per day, contributing to customer satisfaction by expertly addressing needs and concerns.
• Performed prescreening for online lead sources and handled related scripting and data entry tasks.