Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Timeline
Generic

Harold Cleveland

Greenville,SC

Summary

Dedicated and results-driven professional with 5 years of experience in customer service, healthcare support, logistics coordination, and remote operations. Known for delivering high-quality service with a strong focus on communication, problem-solving, and efficiency. Skilled in maintaining professional client relationships to drive satisfaction, business retention, and overall profitability. Proven ability to manage multiple priorities in fast-paced environments while ensuring consistent service excellence.

Overview

7
7
years of professional experience

Work History

Remote Claim Processor

Copart
08.2020 - Current
  • Provided remote support and troubleshooting for customers managing digital documentation and vehicle claims.
  • Guided policyholders and adjusters through technical processes involving secure digital forms and claim platforms.
  • Supported clients experiencing system navigation issues, ensuring proper document submission and processing.
  • Reviewed title documentation for compliance, accuracy, and resolution within state DMV and insurance regulations.

Dispatcher - Remote Specialist

UST-98 Ventures
01.2020 - 08.2022
  • Responded to technical and scheduling inquiries from drivers related to mobile platforms, route systems, and connectivity issues.
  • Provided frontline troubleshooting and issue resolution through Zendesk for GPS, dispatch software, and mobile access problems.
  • Assisted drivers with on-road emergencies and technology malfunctions, escalating as needed to technical teams.
  • Logged all issues and solutions using ticketing systems and tracked response time and resolution outcomes.

Scheduling Coordinator

Prisma Health
07.2018 - 02.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Used [Epic Systems] to schedule patients
  • Utilized knowledge of medical terminology to clarify and explain procedures, appointments, and

Education

High School Diploma -

Griggs International Academy
Berrien, MI
01.2005

Skills

  • Proactive self-starter
  • Proficient in handling multiple priorities
  • Efficient time management
  • Efficient appointment scheduling
  • Experienced with MS Office applications
  • Facsimile communication
  • Effective email correspondence
  • Proficient in written and verbal communication

Certifications And Achievements

  • Completed Office Management Certificate – Gained foundational knowledge in administrative operations, organizational efficiency, and office coordination.
  • Studied Key Principles of Effective – Supported onboarding and skill development for remote team members through virtual coaching and guidance.
  • Provided Remote Training Mentorship – Supported onboarding and skill development for remote team members through virtual coaching and guidance

Timeline

Remote Claim Processor

Copart
08.2020 - Current

Dispatcher - Remote Specialist

UST-98 Ventures
01.2020 - 08.2022

Scheduling Coordinator

Prisma Health
07.2018 - 02.2020

High School Diploma -

Griggs International Academy

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