Harold Commodore
Chester,SC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Specialist
Verizon Wireless
Columbia, SC
06.2014 - Current
- Resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Troubleshot shortages and overages to support quality control efforts.
- Set up and activate customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Employment Specialist
SC Employment Security Commission
Columbia, SC
01.2010 - 04.2014
- Placed individuals in jobs based on skills, abilities and interests.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Provided timely interventions by returning phone calls and following up on job leads.
- Assisted clients in obtaining information regarding benefits and compensations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Administered employee benefit plans.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Educated customers where applicable to alleviate need for future contact.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Processed customer account changes with proprietary software.
Immigration Consultant
Department of Homeland Security
Garden City, NY
07.2004 - 12.2009
- Gathered required immigration application documents and assisted with filing.
- Processed visa and immigration services with accurate and complete applications.
- Translated immigration documents to explain relevance to potential residents.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Collaborated with interested parties to share information on permanent residence and citizenship.
- Interviewed clients and witnesses to acquire additional insight into case details.
- Searched for and examined public and other legal records to write opinions or establish ownership.
- Coordinated with investigators and law enforcement agencies to obtain information or evidence used in hearings.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Researched story background information to provide complete and accurate information.
- Monitored sites to maintain compliance with effective clinical research standards and GCP requirements.
- Gathered, organized and input research data into [Software].
Education
Master of Science - Criminal Justice
Florida Metropolitan University
Orlando, FL05.2008
Bachelor of Arts - Political Science
Benedict College
Columbia, SC05.1988
High School Diploma -
Chester Senior High School
Chester, SC06.1983
Skills
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry
- Understanding Customer Needs
- Customer Retention Strategies
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Customer Service
- De-escalation Techniques
- Customer Account Management
- Customer Data Confidentiality
- Transaction Processing
- Call Centers
- Problem Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Specialist
Verizon Wireless
06.2014 - Current
Employment Specialist
SC Employment Security Commission
01.2010 - 04.2014
Immigration Consultant
Department of Homeland Security
07.2004 - 12.2009
Master of Science - Criminal Justice
Florida Metropolitan University
Bachelor of Arts - Political Science
Benedict College
High School Diploma -
Chester Senior High School
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