HAROLD DAWSON III
Strictly Hip Hop, WAZU Peoria 90.7
1
Language
9
years of professional experience
Communications and marketing professional equipped to drive impactful campaigns and strategic initiatives. Strong background in digital marketing, public relations, and brand management. Known for collaborative approach, adaptability, and delivering measurable results. Highly skilled in content creation, media relations, and project management.
Work History
Radio Personality
8 Years 11 Months- Host and produce live/recorded segments; create interview guides; manage time-boxed live hits and sponsor reads.
- Conduct multiple interviews with artists, organizers, and community leaders; distill complex topics into clear, engaging dialogue.
- Increased multi-channel engagement through consistent social clips and cross-promotion.
- Engineered cross-channel tune-in plan, promoting IG/TikTok teasers and newsletter bumps that increased live audience during feature segments by 30% and sustained weekly retention.
- Oversaw operations of street teams, coordinating schedules and activities.
- Led community outreach initiatives to strengthen station presence within the local music scene.
Cross Trained Agent
1 Year 8 Months- Utilized advanced communication and problem-solving abilities to assist passengers with reservations, flight changes, and special service requests.
- Coordinated passenger check-in processes, ensuring adherence to airline policies and enhancing operational efficiency.
- Maintained up-to-date knowledge of airline systems and protocols, facilitating seamless coordination between ground services and flight crews.
- Trained and mentored new hires on cross-departmental procedures, contributing to a versatile and knowledgeable team capable of meeting diverse airline needs.
Shift Leader
2 Years 7 Months- Trained and mentored team members to enhance service delivery and operational efficiency.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Implemented standard operating procedures to improve consistency in service quality.
- Supervised daily operations, ensuring smooth workflow and high customer satisfaction.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
Front Desk Representative
2 Years 8 Months- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated reservations and handled inquiries to optimize guest satisfaction and service delivery.
- Implemented process improvements that reduced wait times during peak hours, enhancing operational efficiency.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness and guest comfort.
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
Education
Bachelor of Arts - Communications
- Dean's List
- National Society of Collegiate Scholars
Skills
Customer Service
Guest relations
Conflict Resolution
Employee Engagement
Team Collaboration
Relationship Management
Change Management
Problem Solving
Microsoft Office
Video marketing
Guest relationship management
Audio production
Promotional strategies
Media training
LANGUAGES
Spanish | Intermediate
Timeline
Cross Trained Agent
American Airlines
07.2024 - 03.2026Read More
Shift Leader
Hotel Pere Marquette
06.2021 - 01.2024Read More
Front Desk Representative
Residence Inn Marriott
08.2018 - 04.2021Read More
Radio Personality
Strictly Hip Hop, WAZU Peoria 90.7
05.2017 - 04.2026Read More
Jackson State University
Bachelor of Arts from Communications
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