Harold Dean
Delray Beach,FL
Summary
- Accomplished Administrator & Regional Operations Specialist with a successful track record overseeing the Operations, Clinical, and Sales Team on a daily “hands on” basis.
- Currently, Administrator & Area Vice President overseeing the largest ALF, per AHCA, in the State of Florida.
- This community has over $8,131,074 in Revenue so far going into Q4 of 2024, with NOI going from $87K per month in 2022 to $232K per month since February of 2023.
- Previous position as a Regional Operations Specialist & Administrator for Validus Senior Living.
- Before Validus, during 2018-2020, the Administrator of the #1 Community within the Brookdale Senior Living portfolio. A 12 floor Brookdale Senior Living Community in Tampa, Florida that went from 62.69% occupied to 86.8 % in less than 1 year. 2019-2020, improved unit Move In’s 108.98% YoY in 11 months. Which equaled a 38.3% Unit growth.
- Winner of the 2019-2020 CEO Elite Club for being the #1 Administrator in Net Rent & Care RevPAR within the Brookdale Senior Living Company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
ADMINISTRATOR & AREA VICE PRESIDENT
YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING
WEST PALM BEACH, FL
01.2022 - Current
- Oversee 3 communities in the portfolio
- 1 established since the mid 80's in West Palm Beach with a 308 capacity, a 2-year-old community in Hallandale Beach with a 134 capacity, and a new build entering lease-up in Sunrise with a 197 capacity
- I'm the on-site Administrator of the largest ALF in the State of Florida, per AHCA, which currently has 253 Residents
- This community has over $8,131,074 in Revenue so far going into Q4 of 2024
- When I took over this community in 2022, the NOI was at approximately $87K per month
- It now averages $232K per month and has since February of 2023
- This community averages 10.7 Move Ins per month
- The above was accomplished by changing the culture at the community, and a combination of increased sales and massively cutting costs by decreasing spending by 20% per department under Budgeted figures while not having a negative effect on Resident Care. This has yielded a savings in Total Operating Expenses of $1,286,948 under Budget going into Q4 2024
REGIONAL OPERATIONS SPECIALIST / ADMINISTRATOR
VALIDUS SENIOR LIVING
STATE of FLORIDA REGION
04.2020 - 01.2022
- Responsible for properties in Florida as an Administrator & Regional Operations Specialist in the Validus Senior Living portfolio
- Administrator of 3 different communities in Bradenton, Delray Beach, & Royal Palm Beach Florida
- 1 community averaged 7.4 Move Ins per month, and the other 2 averaged 6.2 Move Ins per month, after Lease-Up, and had a minimum $76k+ NOI after first year
- After the company acquired 5 Superior Residences properties in Q4 of 2020, I was chosen to be on the Acquisition Team
- By the end of 2021, all 5 properties under my supervision averaged 5.1 Move Ins per month and all NOI was over $50k+
EXECUTIVE DIRECTOR II / BROOKDALE AT HOME ADMINISTRATOR
BROOKDALE SENIOR LIVING – BAYSHORE TAMPA
TAMPA, FL
12.2018 - 04.2020
- Brookdale Senior Living’s Bayshore location was the #1 Focus Community in their portfolio
- In going through not only a repositioning in the market, but also an extensive renovation, we were able to succeed by outperforming our budgeted expectations
- After assuming the Executive Director responsibilities at Brookdale Bayshore in January 2019, improved unit Move In Percentage by 108.98% YoY in an 11 month period and decreased non-death move outs by -3.87% YoY
- This is attributed to working closely with the Clinical department, Home Health agencies on property, and conducting collaborative care reviews on a weekly basis
- I was very strategic in making decisions for the Company during this time. Accomplishing all the financial goals was a combined process of following through on Corporate/District initiatives, seeking the advice and feedback of my DDO and District Team and changing the Culture within the building. The culture changing was crucial as the community had 6 previous Executive Directors in a 2-year time span
- Occupancy: 86.8% Dec.2019
- Vs
- 62.69% in Jan
- 2019, a 38.3% Unit growth
- Revenue: Through Q4 of 2019, $339k above YTD Budget
- Controllable Expenses: Through Q4 of 2019, ($17k) below YTD Budget
- Net Operating Income: Through Q4 of 2019, $532k above YTD Budget
- AHCA Deficiency Free Survey results for 2019 with no other regulatory citations
CLUB DIRECTOR
USEPPA ISLAND RESORT
BOKEELIA, FL
06.2017 - 08.2018
- Effectively managed this multi-layered property of over 900+ Members and 100+ Staff on a daily hands-on basis as the Operations Manager
- Implemented new technology and software property wide to efficiently run operations
- Responsibilities include managing the organizations Clubhouse Operations, working in conjunction with the management teams in the Maintenance and Housekeeping departments, manage the Residence Operations, and contribute to the development and implementation of the organization's strategies, policies, & practices
- Oversee the Club financial management with the CFO by analyzing the P&L and creating Budgets for the following year
- Represent the Club at POA & HOA Board meetings monthly
DIRECTOR OF OPERATIONS
HILTON OCALA
OCALA, FL
06.2016 - 06.2017
- As the Director of Operations, and Assistant to the General Manager, accountable for the Hotel Operations including all F&B, Rooms Division, Maintenance, and Sales for a 200-room full-service Hotel in North Central Florida, including overseeing a staff of 100+ personnel in the day-to-day operations
- Work in conjunction with the General Manager to actively manage key property issues including capital projects, customer service, and reimaging
- Assist in the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Plan, direct, and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Respond to audits, comply, and exceed hotel and company service standards
- Ensure that costs are controlled throughout the operational departments, and results are analyzed regularly to highlight problem areas and take appropriate action
- Was instrumental in moving our hotel’s ranking from #18 to #4 in profitability out of 33 Hotels in our Group
- Including moving the F&B Department from #22 to #6 per occupied guest in house dining
Education
High School Diploma -
Riverside Academy
Business Administration -
Clemson University
Masters - Healthcare Administration concentration
Coastal Carolina University
Skills
- Executive Team Leadership
- P&L Management
- Budget Management
- Marketing
- Property Development
- Stakeholder Representation
- Staff Training
- Communication
- Human Resources
- Hiring
- Documentation
- Training Staff
- Analytical Skills
- Planning
- Implementation
- Results Delivery
Certification
- CORE Certification State of Florida
- CPR & First Aid Certification
- Delphi Hotel Training Certification
- Jonas Management Systems
- Opera Hotel Training Certification
- Club Soft Management Systems
- Dementia Live Certification
- Alzheimer’s Training & Certification
- Yardi Management Systems
- Guardian RX EHR
Timeline
ADMINISTRATOR & AREA VICE PRESIDENT
YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING
01.2022 - Current
REGIONAL OPERATIONS SPECIALIST / ADMINISTRATOR
VALIDUS SENIOR LIVING
04.2020 - 01.2022
EXECUTIVE DIRECTOR II / BROOKDALE AT HOME ADMINISTRATOR
BROOKDALE SENIOR LIVING – BAYSHORE TAMPA
12.2018 - 04.2020
CLUB DIRECTOR
USEPPA ISLAND RESORT
06.2017 - 08.2018
DIRECTOR OF OPERATIONS
HILTON OCALA
06.2016 - 06.2017
- CORE Certification State of Florida
- CPR & First Aid Certification
- Delphi Hotel Training Certification
- Jonas Management Systems
- Opera Hotel Training Certification
- Club Soft Management Systems
- Dementia Live Certification
- Alzheimer’s Training & Certification
- Yardi Management Systems
- Guardian RX EHR
High School Diploma -
Riverside Academy
Business Administration -
Clemson University
Masters - Healthcare Administration concentration
Coastal Carolina University
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