Harold Dilworth III
Austin,TX
Summary
Proven to maintain a high level of professionalism, leadership, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Ability to adjust and focus on a dynamic and ever changing environment. Detail-oriented, dependable, reliable and ready to make an immediate contribution to the organization.
Overview
7
7
years of professional experience
Work History
Lead Captain
College Hunks Hauling Junk & Moving
Austin, TX
05.2023 - 02.2024
- Worked effectively in fast-paced environments involving multiple tasks.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed, maintained courteous and effective working relationships
- Engaged in over 20 incoming calls and emails per day from customers.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Loaded, unloaded, packed items, disassembled and assemble for accounts.
- Ensured items were protected from damage and are packed with efficiency.
Delivery Driver
Favor Delivery
Austin, TX
08.2018 - 05.2023
- Delivered packages to customer doorsteps and business offices with neat orderly appearance.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained a positive attitude in busy customer-focused environment assisting in incoming/outgoing calls and tests.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Count and verify all items with attention to detail, and ensured the safety of all goods transported.
- Followed corporate procedures to maintain company and customer data confidentiality.
Food Service Worker
Newk's Eatery
Austin, TX
10.2016 - 07.2018
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and operated cash register accurately, managing transactions efficiently.
- Became familiar with products to answer questions and make suggestions.
- Utilized strong multitasking skills to manage multiple orders without compromising quality or accuracy.
- Maintained safety standards by properly handling food, adhering to sanitation guidelines and trash-free workspaces.
- Cleaned, sanitized dishes and utensils consistently keeping supplies on hand for expected customer loads.
- Replenished condiments, beverages, prepared additional ingredients setting up and breaking lines quickly to maintain service flow.
Education
No Degree - Business Communications
Ellsworth Community College
Iowa Falls, IANo Degree - Business Communications
Richland College
Dallas, TXSkills
- Positive attitude and friendly
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Active Listening
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Critical Thinking/ decision making
- Multitasking Abilities
- Excellent Communication
- Labeling, shrink wrapping, pallet jack and dolly use
Timeline
Lead Captain
College Hunks Hauling Junk & Moving
05.2023 - 02.2024
Delivery Driver
Favor Delivery
08.2018 - 05.2023
Food Service Worker
Newk's Eatery
10.2016 - 07.2018
No Degree - Business Communications
Ellsworth Community College
No Degree - Business Communications
Richland College