Harold Duplain

Responsibilities

• Conducted RCA investigations identifying key causes of product failures.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
• Mentored and encouraged employees to strive for excellence while fostering professional growth.
• Streamlined production processes by identifying areas for improvement and implementing corrective actions.
• Maintained calibrated tool record and ensured all tools were calibrated in a timely manner.
• Recertified ISO 9001 certification
• Acted as customer service lead to document and resolve warranty issue.
• Reported to the stake holders the current health of the Quality Management System

Achievements

• Obtained ISO 9001 Recertification.
• Improved shipping process by reducing shipping errors by 18%

Responsibilities

• Performed internal audits to maintain operating procedure and regulatory standards compliance.
• Improved product quality by implementing rigorous testing procedures and protocols.
• Wrote, reviewed and approved documents to preserve quality assurance.
• Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
• Maintained calibrated tool records.
• Provided detailed Repair Reports to customers.
• Maintained EASA certification and ISO 9001 Certifications.
• Reported to Quality Director the current status of NCR's, customer complaints and warranty trends.
• Mentored junior team members on best practices in Quality Assurance procedures, improving overall team performance.
• Conducted thorough investigations into customer complaints regarding product defects or failures, identifying corrective actions as needed.

Achievements

• Improved on time delivery from 77% to 90%
• Reduced warranties by 9% by implementing new processes.
• Reduced our overall COPQ by 9%
• Remained healthy during Covid outbreak
• Analyzed quality management system metrics to identify trends, lead improvement projects and prepare third-party inspections and audits.

Responsibilities

• Supervised scheduling, workforce, and materials for night winding department.
• Ensured all initial and final electrical testing was performed properly according to the EASA AR 100 and customer specifications.
• Contributed to the completion of critical jobs through efficient winding, connecting and testing.
• Maintained comprehensive electronic files for photos, test outcomes and winding data.
• Conducted daily JHA/AHA meetings to address safety hazards.
• Provided daily updates on operational concerns to the Winding Manager.

Achievements

• Instrumental in reducing rework by adapting new processes and procedures.
• Achieved on time delivery of a multi million dollar contract under tight constraints.
• Promoted to Quality Department as a subject matter expert.

Responsibilities

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on all components of AC/DC motors and generators form low, medium and high voltages.
• Constructed random wound coils to engineering drawings, prepared components for coil installation, random and form, connected and performed pre treatment electrical tests.
• Reported current standing of assigned job to Winding Lead.
• Prepared components for VPI treatments, cleaned components of any varnish residue and performed final testing.
• Updated e-files of all work performed.

Achievements

• Instrumental in developing new shop standards
• Successfully completed Basic Shop Training I, II, III and received certifications from EASA through Dallas North Lake Collage
• Obtained OSHA 30 hour safety construction certificate.
• Promoted to night shift Lead Winder.

Responsibilities

• Maintained a clean and organized work area, promoting an efficient and safe working environment.
• Train and develop on average 3 new hires per year on process and procedures.
• Played a key role in the successful completion of special projects requiring expert winding techniques or unique material handling capabilities.
• Performed Initial, In-process and Final electrical test on all components to be wound.
• Recorded all Winding Data.
• Prepared components for winding, wound connected and treated(Dip/VPI) and performed final testing.
• Updated and maintained all winding data in job folders.

Achievements

• Learned how to wind medium and high voltage stators from the Winding Manager.
• Promoted from Winder to Lead Winder.
• Assisted in meeting the Winding Department objectives.
• Collaborated with team members to ensure smooth workflow and meet strict deadlines for order fulfillment.

Responsibilities

• Maintained a clean and organized work area, promoting an efficient and safe working environment.
• Perform Initial electrical tests/ trouble shoot on a minimum of 5 units per day.
• Take initial winding data , record and compile to a work folder.
• Communicate the status or failure mode of the component.
• Perform Coreloss Loop test or ELCID on component .
• Prepare core for acceptance of random windings.
• Install, connect and test windings.
• Collaborated with team members to ensure smooth workflow and meet strict deadlines for order fulfillment.
• Report on the progress of repairs to Winding Manager.
• Acted as field Service Technician when needed.

Achievements

• Achieved certification from EASA on the Fundamentals of DC Motor Repair.
• Consistently met revenue goals.
• Completed training as Field Service Technician.
• Became an EASA Certified Technician.