FERNANDO RODRIGUEZ
Temecula,CA
Summary
Personable, Detail-Oriented, Banking Sales Specialist with experience providing top level customer service while providing personalized banking advice and service, developing customer relationships, and processing deposits and funds. Strong leadership potential with the ability to mentor and motivate teammates to perform to their top potential. Ability to provide accurate service to key clients while processing monetary transactions and cross-selling products. Expertise cultivating relationships and my customer-focused attitude has broken numerous corporate revenue goals.
Professional with solid experience in leasing and property management. Strong ability to build relationships with potential tenants and ensure lease agreements are executed efficiently. Skilled in customer service, sales, and conflict resolution. Known for teamwork, adaptability, and achieving high occupancy rates.
Overview
21
21
years of professional experience
Work History
Leasing Consultant
InterSolutions Staffing Specialists
01.2023 - Current
- Met with prospective tenants to show properties, explain terms of occupancy, and provided information about local areas
- Qualified prospective tenants
- Received a payment of rental fees
- Inspected apartments, grounds, and facilities and scheduled appropriate maintenance and repairs
- Responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments
- Set up Section 8, HUD, and family assistance to residents who qualify
- Assisted tenants with any problems
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Hospice Sales Junior Representative
Vitas Health
01.2022 - Current
- Responsible for becoming a subject matter expert on Medicare Hospice Benefit, VITAS service offerings, disease specific clinical criteria and evidence-based medicine
- Accountable for setting goals and results while focusing on providing solutions and executing them
- Analyzing territories and developing call routes to establish correct target, reach and frequency for maximal territory growth
- Develop sales strategies that align to the customers' needs to ensure hospice appropriate patients gain access to hospice services
- Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; remaining current with changes in the healthcare field to understand customer industry
- Provide weekly customer service huddles with the team
- Managed time efficiently to prioritize tasks and meet deadlines without sacrificing quality of work.
Leasing Consultant
The Breakwater Apartments
01.2020 - 01.2022
- Continuously maintain a high occupancy of 95% or higher while renewing at a 6.9% increase
- Maintain a professional knowledge of both the company and industry policies and procedures
- Assist in maintaining a steady office flow through varying administrative responsibilities; manage property; residents, and reporting with Yardi
- Maintaining Renter's insurance under compliance
- Auditing leasing files, approving leases, and renewals while managing/guiding two leasing consultants
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Co-Owner
Orange Cleaner
01.2010 - 01.2020
- Managed 27 Hotels while working with customers to maintain and add more business with new clients
- Met customer needs and discovered buying trends by collaborating with outside sales
- Learned to multitask as numerous calls/enquiries were being received
- Attend customer concerns/complaints and customized needs on a timely manner
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
Personal Banker
Wells Fargo
01.2004 - 01.2010
- Provide comprehensive customer service and develop customer relations to facilitate option exploration and monitor accounts status
- Develop and maintain relationships with Wells Fargo Partners while also establishing lifelong customer relationships
- Opened new accounts, loan, and lines of credit while adding financial history documentation
- (Data Entering) Created strategic plans to exceed quota on a monthly, quarterly, and yearly basis
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Education
High School Diploma or GED -
Complete School Name
Santa Ana, CASkills
- Customer Service
- Cashiering
- Accuracy
- Transaction Management
- Sales
- Accounts Payable/Receivable
- Math Aptitude
- Data Entry
- Financial Service
- Revenue Generation
- Accounting
- Account Opening
- Teaching Skills
- Data Analysis
- Cash Handling
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher)
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
Selected Highlights
- Achieved maximum sales increase in territory for the whole market in one year.
- Effectively leveraged, coordinated, and organized targeted marketing campaigns, events and new product launches to drive sales activities and fulfill customer needs across territory.
- Cultivated strong relationships with each customer to refer friends and family and converting those leads into sales daily.
- Provided the highest level of customer service while greeting visitors, communicating with them via telephone and promptly assisting with their needs.
- Built a solid client base through consistent outbound/cold-calling lists to increase client base.
Awards
- Employee of the Month - Wells Fargo Bank
- Highest Customer Satisfaction Ratings - Wells Fargo
Hobbies and Interests
- Soccer
- Healthy eating/learning about nutrition
- Essential oils
- Travel
- Experiencing new cultures
- Swimming
- Crafts
- Photography (taking classes)
- Family time
- Amusement parks
- All types of church activities
Languages
Spanish
Full Professional
Timeline
Leasing Consultant
InterSolutions Staffing Specialists
01.2023 - Current
Hospice Sales Junior Representative
Vitas Health
01.2022 - Current
Leasing Consultant
The Breakwater Apartments
01.2020 - 01.2022
Co-Owner
Orange Cleaner
01.2010 - 01.2020
Personal Banker
Wells Fargo
01.2004 - 01.2010
High School Diploma or GED -
Complete School Name
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