Harold Gil

• Created and executed account strategies to translate organizational goals into client activities.
• Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
• Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
• Designed program and maintenance plans to monitor product inventories.

• Answering emails
• Talking to drivers
• Controlling what comes and goes
• Obtained client information by answering telephone calls.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Managed time efficiently in order to complete all tasks within deadlines
• Managed over 50 customer calls per day. also Increased sales by 10%.

• Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
• Assessed equipment for damage, wear, battery life, and fluid levels.
• Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
• Coordinated with other lift truck drivers and production personnel to process orders efficiently.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries

Presented the product using interactive materials such as videos, charts, and slideshows.

• Provided sales and customer service assistance to walk-in traffic
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging
• Increased overall revenue 10% from membership sales through effective salesmanship and great negotiation skills.

• Identified and resolved discrepancies and errors in customer accounts.
• Lifted up to 80 pounds at once and used the forklift to move heavier loads.
• Encouraged customers to make additional purchases by highlighting current deals and keeping the lane well-stocked.
• Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.

• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Quickly and accurately counted drawers at start and end of each shift.
• Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
• Resolved customer complaints quickly to maintain customer satisfaction
• Quickly and accurately counted drawers at start and end of each shift

• Handled cash with high accuracy and took care to check bills for fraud.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Learned duties for various positions and provided backup at key times
• Addressed customer needs and made product recommendations to increase sales
• Helped customers complete purchases, locate items, and join reward programs