Harold Gonzales
Denver,CO
Summary
Results-driven Product Specialist with expertise in client onboarding, product support, and workflow optimization. Skilled in troubleshooting technical issues, enhancing user experiences, and collaborating cross-functionally to drive efficiency. Detail-oriented with a strong ability to deliver high-quality results, meet key performance indicators, and improve operational processes. Passionate about creating seamless and impactful customer experiences that support business growth. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Confident in my ability to contribute to the companies success.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Dashboard Specialist
Fare Harbor
04.2022 - Current
- As a Dashboard Specialist at Fareharbor, my role involves being an expert in navigating and utilizing the Fareharbor dashboard
- I am responsible for providing technical support and guidance to clients, helping them understand and maximize the features and functionalities of the dashboard
- Includes troubleshooting and resolving any issues or concerns related to the dashboard, ensuring a smooth and efficient user experience for clients
- Collaborating with the Fare Harbor team to gather client feedback and contribute to continuously improving the dashboard's usability and functionality
- As a Dashboard Specialist, I play a crucial role in training and onboarding new clients, ensuring they comprehensively understand the dashboard and its capabilities
- Assisted in researching and launching new features for Fareharbor's booking platform, enhancing the process of creating booking pages for a smoother and more efficient user experience
- Serve as a partner and conduit for cross-functional teams involved in projects, including design, content management, IT, and similar, ensuring cohesion, clarity, and timeline management
- Created a product feature log for potential updates and collaborated with the Sailboat team to prioritize impactful feature enhancements
- Additionally, wrote user stories, epics, and defined acceptance criteria
- Analyzed site product performance using Google Analytics and conducted client surveys to gather feedback on product updates
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Engineer Support Assistant
National Instruments NI
07.2019 - 09.2021
- Maintained multiple Project timelines with Microsoft Office Suite and JIRA
- Achieved project release dates by identifying and resolving project risks
- Composed Bill of Materials
- Developed and released components to complete product layout design
- Main point of contact for internal processes for assigned projects to provide knowledge to project timelines
- Vendor Management
- Created relationships across departments and manufacturing locations to assist with product development and key priorities for the team
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Food and Beverage Assistant Manager
Hilton Austin Convention Center
12.2017 - 04.2019
- Supervising On-Boarding of new hires
- Labor management
- Leading QA reviewing with franchise partner Starbucks
- Scheduling
- Inventory and ordering
- Creating a career development plan with each team member
- Analyzing and explaining departments' profit and Loss
Java Jive Coffee Shop
09.2014 - 12.2017
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Ensure compliance with health, safety, sanitation standards and procedures
- Supervise and train team members in all Starbucks services and operations
Education
Culinary Certification -
Le Cordon Bleu
Austin, Tx 08.2012 - 12.2014
Skills
Effective Verbal and Written Communication
Proficient in Task Organization
Client Relationship Management
Quality Assessment
Cross-Functional Team Engagement
Analytical thinking
Analytical Problem Solving
Documentation management
Experienced with Slack Collaboration
Expertise in Task Coordination
Timeline
Dashboard Specialist
Fare Harbor
04.2022 - Current
Engineer Support Assistant
National Instruments NI
07.2019 - 09.2021
Food and Beverage Assistant Manager
Hilton Austin Convention Center
12.2017 - 04.2019
Java Jive Coffee Shop
09.2014 - 12.2017
Culinary Certification -
Le Cordon Bleu
08.2012 - 12.2014