Harold Hadlock
Madera,CA
Summary
Organized and dedicated Administrative Assistant/Management with proven track record of providing exceptional customer service, data entry in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Amazon Flex
09.2020 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Managed customer inquiries and complaints in polite and professional manner.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Surgical Technologist
Duke Hospital
09.2014 - 07.2020
- Certified Surgical Tech III
- Trained all new employees to the Operating Room/Surgery Department
- Lead Surgical Tech over the General, Plastic, Oncology, ENT, Anal Rectal.
- Setup operating and surgery rooms
- Maintained high infection control standards.
- Delivered exemplary assistance and support to surgeons Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Maintained daily workflow, created staffs scheduled and scheduled emergency cases.
- Worked with vendors for speedy procurement of services and equipment.
- Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
Administrative Assistant On Cardiac Step-down Unit
Wake Med Hospital
03.2011 - 11.2015
- Complied with HIPPA regulation
- Set up referrals for patients to be seen in other department/other heath care facility's.
- Added order to patients chart
- Admit & Discharge Patient
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management in Epic.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks in Micro Soft Office, Epic, Health Management & Kronos.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Customer Service Manager
Wal-Mart Supercenter
05.2003 - 04.2007
- Over all Cashier 40+
- I Hired and scheduled all cashiers
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
Associate of Science - Surgical Technology
Durham Technical Community College
Durham, NC07.2014
Associate of Applied Science - Medical Assisting
Heald Junior College
Fresno, CA01.2010
High School Diploma -
Madera High School
Madera, CA06.1996
Skills
- Quality Assurance
- Attention to Detail
- Problem-Solving
- Dependable and Reliable
- Time Management
- Teamwork and Collaboration
- Positive Attitude
- Database Management
- Documentation and Reporting
- Call Center Operations
- Information Security
- Sales Promotion
- Workflow Management
- Handling Escalations
- Regulatory Compliance
- Customer Service
- Staff Training
- Office Administration
- Data Entry
- Data Collection
- Records Management
- Workflow Planning
- Professional Communication
- Documentation and Recordkeeping
Timeline
Delivery Driver
Amazon Flex
09.2020 - Current
Surgical Technologist
Duke Hospital
09.2014 - 07.2020
Administrative Assistant On Cardiac Step-down Unit
Wake Med Hospital
03.2011 - 11.2015
Customer Service Manager
Wal-Mart Supercenter
05.2003 - 04.2007
Associate of Science - Surgical Technology
Durham Technical Community College
Associate of Applied Science - Medical Assisting
Heald Junior College
High School Diploma -
Madera High School