Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Hale

Waseca,MN

Summary

Versatile and dynamic professional with a proven track record at Family Fun Shows, excelling in customer service and mechanical troubleshooting. Demonstrated ability to enhance safety compliance and guest satisfaction, while fostering team collaboration. Skilled in emergency procedures and conflict resolution, significantly improving operational efficiency and safety standards.

Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills.

Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

25
25
years of professional experience

Work History

Ride Operator

Family Fun Shows
03.2000 - 10.2024
  • Conducted daily inspections of amusement park rides to verify functionality and safety.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Inspected and maintained amusement park ride equipment in accordance with safety regulations.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Trained new ride operators on safety procedures and ride operations.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.

Night Stocker

Walmart
House Springs, Missouri
10.2002 - 02.2003
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Unloaded arriving product stock and moved to store display areas.
  • Improved store organization by efficiently restocking shelves and displays during overnight shifts.
  • Exhibited strong time management skills by consistently completing tasks within assigned deadlines while maintaining a high level of accuracy and attention to detail.
  • Increased overall store cleanliness with thorough cleaning and maintenance of aisles, shelves, and storage areas.
  • Fostered positive relationships with co-workers and supervisors, contributing to a collaborative and supportive work environment throughout the night stocking team.
  • Supported management in conducting routine inventory audits for accurate record-keeping purposes.
  • Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
  • Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
  • Aided in optimizing store layout by rearranging products based on seasonal demands or promotional events.
  • Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Facilitated smooth shift transitions through effective communication with incoming day staff regarding stock status and pending tasks.
  • Assisted in maintaining inventory levels by accurately recording and reporting stock discrepancies.
  • Kept abreast of current industry trends and best practices, utilizing this knowledge to improve work performance as a Night Stocker consistently.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Recorded daily activities for inventory control.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked shelves to match planogram images and instructions.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Checked product levels and recommended new purchases.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Store Associate

Super America
01.2000 - 03.2001
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Participated in training sessions to stay updated on product information and company policies.
  • Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
  • Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
  • Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

Bachelor of Arts - Cooking

Le Cord On Blu
Mendota Heights MN
10.2024 - 05.2007

High School Diploma -

Bigfork High School
Bigfork, MN
06.1998 - 06.2001

Skills

Customer service

MS Excel

Ride operations

Emergency procedures

First aid training

Safety reporting

Mechanical troubleshooting

Policy compliance

Safety procedures

Operations monitoring

Equipment operation

Team Training

Equipment maintenance

Equipment Repair

Safety monitoring

Equipment inspection

Parts inventory

Preventive Maintenance

Ticket collection

Mechanical aptitude

Ticket taking

Ride set up

Code inspections

Hospitality and accommodation

Operation and control

Repairs management

Teamwork

Customer assistance

Teamwork and collaboration

Flexibility

Positive attitude

Problem-solving

Time management

Crowd management

Guest relations

Problem-solving abilities

Multitasking

Strong work ethic

Multitasking Abilities

Physical strength

Decision-making

Self motivation

Time management abilities

Adaptability and flexibility

Supervisory skills

Active listening

Safety compliance

Problem-solving aptitude

Public safety

Relationship building

Analytical thinking

Professionalism

Interpersonal skills

Task prioritization

Reliability

Physical stamina

Employee training

Continuous improvement

Conflict resolution

Timeline

Bachelor of Arts - Cooking

Le Cord On Blu
10.2024 - 05.2007

Night Stocker

Walmart
10.2002 - 02.2003

Ride Operator

Family Fun Shows
03.2000 - 10.2024

Store Associate

Super America
01.2000 - 03.2001

High School Diploma -

Bigfork High School
06.1998 - 06.2001
Harold Hale