Harold Hall
The Bronx,NY
Summary
Dynamic professional with a proven track record at MTA Metro North Rail Road, excelling in safety protocols and emergency response. Recognized for enhancing team collaboration and communication, while consistently improving operational efficiency. Adept at identifying hazards and implementing solutions, fostering a culture of safety and productivity among colleagues.
Overview
19
19
years of professional experience
Work History
Track Worker
Mta Metro North Rail Road
05.2015 - Current
- Contributed to the smooth operation of train services by promptly addressing any issues that arose during track inspections or maintenance activities.
- Contributed to successful project completion by assisting with the installation of new tracks or replacement of worn-out sections.
- Improved track safety by conducting regular inspections and identifying potential hazards.
- Promoted a culture of safety among team members through constant communication and reminders about best practices during track work activities.
- Maintained a safe working environment by adhering to safety regulations and wearing appropriate protective gear while working on tracks.
- Enhanced teamwork among colleagues by providing assistance when needed, fostering a positive work environment conducive to productivity.
- Responded promptly to work emergencies
Route Sales Representative
Frito Lay
Brooklyn, NY
01.2010 - 05.2015
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed and implemented promotional strategies to boost sales and customer loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Zone Leader
Fresh Direct LLC
Queens, NY
02.2006 - 06.2010
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Analyzed performance metrics, adjusting strategies as needed to meet or exceed targets consistently.
- Assessed market trends regularly to identify new opportunities for expansion while mitigating potential threats.
- Mentored junior team members, fostering a positive working environment that encouraged professional development and growth.
- Identified areas of improvement in zone operations, leading to increased customer satisfaction levels.
- Enhanced team productivity by implementing efficient zone management strategies.
- Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
- Established a strong rapport with clients, resulting in higher retention rates and repeat business.
Education
High School Diploma - Education
Coral Springs High School
Coral Springs, FL06.2003
Skills
Safety protocols and procedures
Emergency response and problem solving
Team collaboration and communication
Timeline
Track Worker
Mta Metro North Rail Road
05.2015 - Current
Route Sales Representative
Frito Lay
01.2010 - 05.2015
Zone Leader
Fresh Direct LLC
02.2006 - 06.2010
High School Diploma - Education
Coral Springs High School