Harold Handley
Ewa Beach,United States
Summary
Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office and Excel applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance.
Overview
25
25
years of professional experience
Work History
Dispatch Coordinator
Aloha Petroleum Gas
06.2022 - Current
- Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Coordinated regular inspections of vehicles and scheduled preventive maintenance.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
Office assistant
Western Pacific Mechanical Inc
06.2013 - Current
- Collated and prepared proposals and documents required for client processing
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Prepared letters, correspondences, reports, and marketing collateral
- Performed troubleshooting for office equipment operation or arranged for repairs
- Organized all company records, including the central file system and special business documents
- Communicated with customers and other offices on a regular basis
- Proofread documents and organized records, reports, and documents
- Answered phones and prepared correspondence to clients and vendors
- Improved cash flow by managing customer billing cycle, invoicing, and past-due notices
- Greeted visitors and escorted them to their destinations
- Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management
- Created reports for board meetings, attended meetings, took minutes, and managed required follow-up
- Prepared simple spreadsheets using Microsoft Excel, updating regularly to track important office and customer data
- Assisted the company in preparing proposals for new business, including editing and collating
- Received, screened, managed, and directed all incoming telephone calls
- Managed bill of lading preparation, processed freight packets, filed documents, and prepared routing sheets
- Reorganized files to improve efficiency in file retrieval and tracking.
Office assistant
Century Park Plaza
03.2011 - 06.2013
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Performed troubleshooting for office equipment operation or arranged for repairs
- Prepared letters, correspondences, reports, and marketing collateral
- Managed office calendars and made other arrangements for meetings, travel, and special events
- Communicated with customers and other offices on a regular basis
- Proofread documents and organized records, reports, and documents
- Maintained safe work environment, consistently enforcing standards in workplace for handling different materials and guests
- Reorganized files to improve efficiency in file retrieval and tracking
- Trialed phone calls, letters, and email correspondence and forwarded relevant information to senior staff members
- Answered phones and provided customers with pricing and delivery information
- Implemented office procedures by setting objectives to guide a steady workflow
- Developed intra-office communication processes to improve communication between units, streamlining administrative procedures, inventory control, and task delegation
- Developed a social media presence for the company by creating a LinkedIn and Facebook page, generating new business
- Managed customer accounts by processing payments and credit card receipts
- Answered telephone, paged clinical staff, and delivered messages to team members
- Retrieved, prepared, and scanned hard copy reports into electronic medical records
- Prepared simple spreadsheets using Microsoft Excel, updating regularly to track important office and customer data
- Inventoried office supplies and ordered supplies from approved vendors
- Scheduled appointments and coordinated master schedules for faculty and staff
- Kept office documents well-organized and quickly retrieved files for team members
- Helped drive a 20% increase in customer satisfaction over the previous year based on customer surveys
- Managed bill of lading preparation, processed freight packets, filed documents, and prepared routing sheets
- Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.
Security
Century Park Plaza
05.2010 - 03.2011
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage
- Brought in and worked with law enforcement, emergency personnel and firefighters to handle advanced situations
- Protected VIPs on-site and during transportation to destinations
- Monitored entrances and exists personally and through the use of CCTV to protect against unauthorized individuals
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities
- Scanned personnel, belongings and shipments to identify dangerous items or signs of theft
- Skillfully operated hand-held devices and scanning machinery to complete through checks
- Continuously classified and filed records to keep the system efficient and all information organized.
General Manager
Borders Books and Music
10.2002 - 01.2009
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Recognized for excellence in building and motivating management and hourly teams
- Advanced from customer associate to store manager in a $300,000 location with 25+ employees
- Opened up a new chain store and exceeded sales and profit goals by 120% at the end of the first year
- Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees
- Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers
- Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Supported back office procedures, including hiring and employment processes
- Maintained an onsite presence to ensure the operations team met all company operational standards
- Led cross-functional projects and identified and solved complex/ambiguous problems in all areas of the business.
Account
Organic Online
11.1999 - 10.2002
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions
- Followed up with vendors, managers, and other employees to resolve open issues and discrepancies
- Entered invoices into company accounting software, processing as many as [Number] per month
- Prepared supporting documentation for review by A/P aging supervisor
- Coded and processed accurate invoices to obtain timely payments
- Reviewed customers' billing questions and provided required documentation to resolve issues
- Reviewed invoices for required backup documentation and payment approvals
- Maintained vendor and contractor records and kept proper W9 documentation on file
- Researched payment issues and outstanding checks
- Coded and entered invoice data to accurately track invoice status and payments rendered
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Continuously classified and filed records to keep the system efficient and all information organized.
Education
EMT - undefined
Merritt Community College
Oakland, CAHigh School Diploma - undefined
Admiral Arthur W. Radford High School
Honolulu, HIIncomplete, General education - undefined
Laney College
Oakland, CASkills
- Report writing and development
- Meeting planning
- Schedule management
- Patient charting
- Billing and coding
- Inventory management
- Telephone reception
- Human resources
- Filing and recordkeeping
- Payroll and accounts payable and receivable
- Business correspondence
- Customer engagement
- Leadership and supervision
- Workflow optimization
- Database entry
- Advertising coordination
Timeline
Dispatch Coordinator
Aloha Petroleum Gas
06.2022 - Current
Office assistant
Western Pacific Mechanical Inc
06.2013 - Current
Office assistant
Century Park Plaza
03.2011 - 06.2013
Security
Century Park Plaza
05.2010 - 03.2011
General Manager
Borders Books and Music
10.2002 - 01.2009
Account
Organic Online
11.1999 - 10.2002
EMT - undefined
Merritt Community College
High School Diploma - undefined
Admiral Arthur W. Radford High School
Incomplete, General education - undefined
Laney College
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