HAROLD HARGROVE
Brooklyn
Summary
Professional with extensive experience at MTA New York City Transit Authority, specializing in customer service and problem resolution. Demonstrated expertise in logistics coordination and team leadership, resulting in enhanced operational efficiency. Recognized for innovative solutions and effective communication, contributing to high customer satisfaction and team performance. Strong work ethic and adaptability, with proven ability to master new skills quickly and work effectively without supervision.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
MTA Employee
MTA New York City Transit Authority
Brooklyn
09.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Store Manager
Cubesmart Self Storage
Brooklyn
02.2024 - 10.2024
- Directed daily operations, ensuring clean and functional premises for all customers.
- Oversaw inventory management and maintained accurate stock levels and organization.
- Trained and supervised staff to enhance customer service and operational efficiency.
- Implemented safety protocols to ensure compliance with company standards and regulations.
- Conducted regular facility inspections to maintain cleanliness and security standards.
- Guided customers in selecting suitable storage units, addressing complaints as needed.
- Maintained high customer satisfaction levels through timely and professional issue resolution.
Maintenance Technician
Citarella Gourmet Company
Bronx
02.2023 - 02.2024
- Diagnosed and repaired technical issues on computer systems and other electromechanical equipment, ensuring minimal downtime and seamless operations.
- Performed routine maintenance and troubleshooting on critical railway systems, demonstrating proficiency in mechanical and electrical repair.
- Managed and inputted data for current stock and intake, maintaining accurate inventory records using various computer applications.
Parking Enforcement Officer
Republic Immobilization Services of NYC
Maspeth Queens
12.2022 - 02.2023
- Managed daily logistics and route planning for unlocking and loading booted vehicles across five boroughs of New York City.
- Coordinated driver dispatch to ensure timely completion of daily operations.
- Conducted routine inspections of parking areas to identify violations.
- Issued citations for illegally parked vehicles in designated zones.
- Enforced parking regulations to maintain compliance with local laws.
- Responded to inquiries regarding parking rules and regulations professionally.
- Collaborated with local law enforcement on parking-related issues as necessary.
- Patrolled assigned areas to monitor for unauthorized vehicles or suspicious activity.
Assistant Manager / Stocker
Speedway LLC
Mastic Beach
03.2021 - 12.2022
- Led team to complete tasks efficiently, maintaining a clean and organized store environment.
- Handled cash register operations and managed daily sales, demonstrating proficiency in financial transactions.
- Assisted with daily operations and staff scheduling to optimize workforce management.
- Trained new employees on company policies and customer service standards for improved performance.
- Coordinated inventory management and restocking processes to enhance product availability.
- Monitored store performance for compliance with operational guidelines and standards.
- Consistently demonstrated strong work ethic by being first to arrive and last to leave.
- Implemented promotional displays to enhance customer engagement and sales.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Education
Associate of Science - Electro-Mechanical Technology
City University of New York
New York12.2021
High School Diploma -
Pathways in Technology High School
Brooklyn06.2019
Skills
- Computer system diagnostics and repair
- Electromechanical systems
- Network troubleshooting
- Logistics and route planning
- Microsoft Office Suite
- Warehouse operations
- Materials handling and driving
- Customer service
- Team leadership
- Problem solving
- Adaptability
- Communication skills
- Time management
- Inventory management
- Operational efficiency
- Training and supervision
- Issue resolution
- Customer relationship management
- Data analysis
- Equipment maintenance
- Logistics coordination
- Team collaboration
- Critical thinking
- Attention to detail
- Effective communication
- Active listening
- Quality assurance
- Troubleshooting
- Task prioritization
- Maintenance & repair
- Problem resolution
- Multitasking Abilities
- Project planning
- Written communication
- Interpersonal communication
- Microsoft Word
- Flexible and adaptable
- Research
- Dependable and responsible
- Social perceptiveness
- Basic math
- Communication
- Decision-making
- Team management
Certification
Real Estate License
Accomplishments
Perfect Attendance Award
Affiliations
Chess
Timeline
MTA Employee
MTA New York City Transit Authority
09.2025 - Current
Store Manager
Cubesmart Self Storage
02.2024 - 10.2024
Maintenance Technician
Citarella Gourmet Company
02.2023 - 02.2024
Parking Enforcement Officer
Republic Immobilization Services of NYC
12.2022 - 02.2023
Assistant Manager / Stocker
Speedway LLC
03.2021 - 12.2022
Associate of Science - Electro-Mechanical Technology
City University of New York
High School Diploma -
Pathways in Technology High School