Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harold Hidalgo

Madison,FL

Summary

Enthusiastic and hardworking individual looking to obtain a part-time/full-time position. Enthusiastic about ensuring optimal customer service. Energetic team player with top-notch organizational skills. Accountable demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout.

Overview

5
5
years of professional experience

Work History

Supervisor

CVS Pharmacy
01.2023 - Current
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Cleaned and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Materials Technician

Mount Sinai Medical Center
05.2023 - 09.2023
  • Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
  • Worked with team to move and reorganize, increasing material inventory and pull accuracy 95%.
  • Managed service desk and documenting and researching inaccuracies to determine best corrective actions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain satisfaction.
  • Worked with management team to implement proper division of responsibilities.
  • Helped management meet standards of service in daily operations.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Supervised operations team to support operational excellence and excellent service.
  • Answered calls promptly to avoid on-hold wait times.
  • Responded to requests for products, services and information.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Responded to requests, offering excellent support and tailored recommendations to address needs.

Supervisor

CVS Pharmacy
09.2022 - 02.2023
    • Work effectively with store management and store crews
    • Supervise store's crew through assigning, directing and following up of all activities
    • Greeted/help/checkout about 100-400 customers daily
    • Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
    • Handle all customer relations issues in accordance with company policy
    • Promote CVS customer service culture (greet, offer help, and thank)
    • Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
    • Supporting opening and closing store activities, when needed
    • Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
    • Answered constant flow of customer calls with minimal wait times.
    • Responded to customer requests for products, services and company information.
    • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
    • Exhibited high energy and professionalism when dealing with clients and staff.

Materials Management Technician

Mount Sinai Hospital/New York Eye And Ear
01.2019 - 08.2022
    • Acts as go to person on duty in absence of manager or director
    • Service's 2 operating room floors covering a total of 18 OR rooms
    • Checks POs for accuracy of delivered products and fixes any discrepancy that arises
    • Carried out day-day-day duties accurately and efficiently.
    • Uses just in time inventory from having large quantities of stock on hand and reducing expired products
    • Restocks par locations with medical supply ordered in a timely fashion
    • Stock rotation using first in, first out method
    • Checks for expires monthly; also disposes of expired supply in a safety manner
    • Maintains supply areas clean and orderly for daily operation and safety
    • Participates in constructive feedback and resolution
    • Follows hospital and departmental policies relating to hospital safety and infection control
    • Used handheld scanners to efficiently order products and other job duties
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Education

Associate of Applied Science - Computer Science

Borough of Manhattan Community College of The City University of New York
New York, NY

High School Diploma -

West Side High School, New York, NY
NYC
06.2015

Skills

    • Windows, Mac OS
    • Android / IOS
    • Kaizen
    • Oracle, Peoplesoft, JumpStock and Meditech
    • Types 40 WPM
      • MS Office Suite
      • Planning and organization
      • Time management skills
      • Professional phone etiquette
      • Articulate and well-spoken

Languages

English
Spanish

Timeline

Materials Technician

Mount Sinai Medical Center
05.2023 - 09.2023

Supervisor

CVS Pharmacy
01.2023 - Current

Supervisor

CVS Pharmacy
09.2022 - 02.2023

Materials Management Technician

Mount Sinai Hospital/New York Eye And Ear
01.2019 - 08.2022

Associate of Applied Science - Computer Science

Borough of Manhattan Community College of The City University of New York

High School Diploma -

West Side High School, New York, NY

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Harold Hidalgo