Harold Higgins
Pensacola,FL
Summary
Patient services professional with proven ability to enhance patient experiences through effective communication and problem-solving skills. Strong focus on team collaboration and adapting to changing needs to ensure optimal patient outcomes. Adept at managing patient inquiries, resolving issues, and maintaining confidentiality while delivering high-quality service. Highly reliable and committed to achieving results in fast-paced healthcare environment.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Patient Service Advocate
Community Health
08.2021 - 08.2025
- Facilitated over 100 patient inquiries, ensuring prompt and accurate responses to enhance service satisfaction.
- Coordinated appointment scheduling, optimizing availability and reducing wait times for patients.
- Managed patient records using electronic health systems, ensuring data accuracy and confidentiality compliance.
- Educated patients on insurance benefits and coverage options, improving understanding of available services.
- Developed process improvements that enhanced workflow efficiency and reduced administrative errors significantly.
- Reduced missed appointments through proactive follow-up calls for confirmations or rescheduling as needed.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Dietary Aide
Baptist Hospital
01.2014 - 08.2021
- Assisted in meal preparation and presentation, ensuring adherence to dietary guidelines.
- Collaborated with 50 kitchen staff to streamline food service processes, enhancing efficiency.
- Monitored food temperatures and storage practices to maintain safety standards.
- Provided exceptional customer service to residents, addressing dietary preferences and concerns.
- Kept all kitchen areas clean, tidy and free of hazards.
- Trained new staff on food handling procedures and safety regulations.
- Followed all food safety regulations while preparing meals for patients.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
Shift Manager
Dollar General
04.2012 - 01.2014
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored up to 20 team members on customer service best practices and store standards.
- Managed inventory levels, conducted stock audits, and implemented loss prevention strategies.
- Coordinated staff schedules to optimize labor efficiency and meet peak demand periods.
- Led store merchandising initiatives to enhance product visibility and drive sales growth.
- Collaborated with district management on strategic planning for operational improvements.
Shift Manager
McDonald's
01.2010 - 03.2012
- Resolved unlimited amount of customer inquiries and complaints effectively to maintain exceptional service quality.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Cooperated with 50 or more coworkers to improve customer experience and manage storefront.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Store Manager
AutoZone
03.1995 - 03.2012
- Oversaw daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, optimizing stock availability and reducing excess supply.
- Trained and mentored an unlimited amount of staff on product knowledge and sales techniques, enhancing team performance.
- Implemented promotional strategies to drive sales growth and improve market presence.
- Collaborated with 20 corporate teams to align store goals with broader organizational objectives.
- Resolved an unlimited amount of customer complaints effectively, improving retention rates and loyalty initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Education
High School Diploma -
Pensacola State College
Pensacola, FL03-2013
Skills
- Patient confidentiality
- Appointment scheduling
- Healthcare systems
- Cross-cultural sensitivity
- Team leadership
- Phone and email etiquette
Accomplishments
- Great People, Great Service Awards~2003
- Extra Miler, Customer Satisfaction Award~2001
- Safety Award ~2009
Certification
- Basic Life Certification~ 2021
- Leadership Value Certification~2005
Timeline
Patient Service Advocate
Community Health
08.2021 - 08.2025
Dietary Aide
Baptist Hospital
01.2014 - 08.2021
Shift Manager
Dollar General
04.2012 - 01.2014
Shift Manager
McDonald's
01.2010 - 03.2012
Store Manager
AutoZone
03.1995 - 03.2012
High School Diploma -
Pensacola State College