Harold Hough
Atlanta,GA
Summary
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality. Experienced MOD with skills in operating various equipment, organizing backstock and rallying team members to acomplish their daily tasks. Knowledgeable about optimal box organization, palletizing, and loading strategies.
Overview
2
2
years of professional experience
Work History
MOD
Kroger
Atlanta, GA
06.2023 - Current
- Demonstrated great teamwork skills with other team members involved in day-to-day work and customer service.
- Assisted customers in locating products and finding alternatives.
- Evaluated individual work performance based on what is expected.
- Maintained an exceptional level of knowledge regarding products, sales, and availability.
- Assisted in maintaining various high-traffic displays, resulting in increased sales.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Collaborated with other departments to address customer issues quickly and efficiently.
- Assisted store management with special projects related to improving customer experience.
- Monitored team members' daily activities to ensure compliance with company guidelines, and provided follow-up as needed.
- Completed routine safety checks and equipment inspections.
- Assisted customers with product questions, complaints, and concerns to help improve satisfaction.
- Ensured all customer interactions were handled professionally, and with respect.
- Cleaned and organized display cases, shelves and aisles.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively within the store to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
Education
Architecture
Dalton State College
Dalton, GA06-1992
Skills
- Complaint handling
- Dispute mediation
- Policy enforcement
- De-escalation techniques
- Incident reporting
- Relationship building
- Flexibility
- Organization and prioritization
- Customer service
- Reliability
- Trustworthiness with customers as well employees
Timeline
MOD
Kroger
06.2023 - Current
Architecture
Dalton State College
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