Summary
Overview
Work History
Education
Skills
Timeline
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Harold Jackson

Hollywood,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Warm and friendly individual that helps customers in any situation and enjoys working closely with team members to ensure positive guest experience.

Overview

7
7
years of professional experience

Work History

Chauffeur

(IMP)
06.2023 - Current
  • Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
  • Ensured passenger safety by adhering to traffic laws and regulations at all times.
  • Built lasting relationships with clients through exceptional customer service and attentiveness to their needs.
  • Collaborated with dispatchers effectively for smooth assignment scheduling and communication updates throughout shifts.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Chauffeur

Ft. Lauderdale Shuttles
05.2023 - 12.2023
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Communicated with passengers regarding estimated time of arrival.
  • Followed designated routes and schedules while operating vehicles.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Remained calm and poised in emergent situations.

Front Desk Agent

Hampton Inn & Suites By Hilton
04.2021 - 05.2023
  • Welcome each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Developed and maintained positive relationships with guests for satisfaction.

Front Desk Agent

Fairfield Marriott Inn & Suites
03.2017 - 06.2020
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Taking reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Multitasking.

Education

GED -

Alonzo And Tracy Mourning High School
Miami, FL
06.2019

Skills

  • Front Office Support
  • Credit and Cash Payments
  • Multitasking
  • Problem-Solving Skills
  • Guest Accommodations
  • Reservations
  • Guest Services
  • Customer Service

Timeline

Chauffeur

(IMP)
06.2023 - Current

Chauffeur

Ft. Lauderdale Shuttles
05.2023 - 12.2023

Front Desk Agent

Hampton Inn & Suites By Hilton
04.2021 - 05.2023

Front Desk Agent

Fairfield Marriott Inn & Suites
03.2017 - 06.2020

GED -

Alonzo And Tracy Mourning High School

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Harold Jackson