Harold James Jr

Supervisor

Southwest Airlines

11.2022 - Current

Educated staff on organizational mission and goals to help employees achieve success.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Created and managed project plans, timelines and budgets.
Gathered, organized and input information into digital database.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Monitored workflow to improve employee time management and increase productivity.
Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
Helped meet changing demands by recommending improvements to business systems or procedures.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Achieved results by working with staff to meet established targets.
Generated reports detailing findings and recommendations.
Developed effective improvement plans in alignment with goals and specifications.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Boosted team performance by developing customer service training materials and conducting service training.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Conducted routine inspections to check quality and compliance with established specifications.
Maintained compliance with company policies, objectives, and communication goals.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Developed and implemented customer service policies to enhance satisfaction.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Conducted regular reviews of operations and identified areas for improvement.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Passionate about learning and committed to continual improvement.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.