Heather Sacks
Memphis,TN
Summary
Experienced rehabilitation professional prepared for leadership in program management. Strong focus on team collaboration and driving results. Skilled in developing personalized treatment plans, coordinating interdisciplinary teams, and adapting to changing needs. Known for reliability, empathy, and strong organizational abilities.
Overview
10
10
years of professional experience
Work History
Vocational Rehabilitation Program Manager
Tennessee Vocational Rehabilitation Services
08.2023 - Current
- Localized leadership and management for field operation, functions and activities in Region 9 (Shelby, Tipton, lauderdale, Fayette counties). Evaluated and oversaw the organization, structure, and staffing of the region.
- Provided day to day oversight of the Field Supervisors and staff including conducting regular meetings, professional development plans, and training opportunities for staff.
- Developed and implemented strategies for engaging job seekers, local employers, and community stakeholders.
- Built and strengthened community relationships with local area workforce boards, advocacy organizations, disability community, local education systems, training institutions, and businesses promoting and increasing the training and employment of individuals with disabilities in the competitive integrated labor market.
Vocational Rehabilitation Field Supervisor I
Tennessee Vocational Rehabilitation Services
05.2020 - Current
- Supervise team of VR Counselors in Shelby County and surrounding rural counties in TN
- Provide leadership in addressing and maintaining VR policies and processes, increasing compliance with all
- Timely completion of customer planning and implementation of employment placement goals
- Increased number of applications for Shelby County and rural counties
- Decreased IPE timeline from85 days to41
- Accurately and efficiently complete data processing and caseload management
Vocational Rehabilitation Service Manager
SRVS
06.2018 - 05.2020
- Supervise employment consultants and job coaches to provide integrated employment services for people with physical, mental, intellectual and/or sensory disabilities
- Maintain the84% retention rate for all competitive integrated employment placements by addressing personal and environmental barriers to employment
- Facilitate training on person-centered service delivery, proficient documentation, and customized employment services
- Develop relationships and partnerships with local employers, community agencies, and stakeholders to promote competitive employment for people needing supports
- Increased employment services revenue by over30% from prior employee data
- Conducted investigations of abuse, neglect and/or exploitation with regard to people with intellectual and developmental disabilities
Master Vocational Rehabilitation Counselor
TENNESSEE VOCATIONAL REHABILITATION SERVICES
04.2016 - 06.2018
- Provide guidance and counseling, case management and advocacy to individuals with disabilities, who wanted to obtain and maintain employment
- Coordinate appropriate services in compliance with RSA federal regulations, including program eligibility, assessments, guidance and Individual Plan for Employment
Practicum and Internship
TENNESSEE VOCATIONAL REHABILITATION SERVICES
07.2015 - 03.2016
- Assist in initial client contact including intake interviews, assessment of client abilities and needs to aid in the determination of career goals
- Assess and analyze client employment needs and create individualized plans involving goal accomplishment and success
- Support and develop over40 client cases from intake through completion
Education
Master of Science - Counseling, Concentration in Rehabilitation Counseling
University of Memphis
08.2016
Masters of Liberal Studies - undefined
University of Memphis
05.2013
Skills
- Vocational rehabilitation
- Disability awareness
- Interdisciplinary collaboration
- Relationship building
- Staff management
- Customer service
Awards
Counselor of the Year April2018 Region Nine, State of Tennessee, National Counselor Certification for Licensure and Certification April2016 National Board of Counselor Certification, Certification in Rehabilitation Counseling March2016 Commission on Counselor Rehabilitation Certification
Timeline
Vocational Rehabilitation Program Manager
Tennessee Vocational Rehabilitation Services
08.2023 - Current
Vocational Rehabilitation Field Supervisor I
Tennessee Vocational Rehabilitation Services
05.2020 - Current
Vocational Rehabilitation Service Manager
SRVS
06.2018 - 05.2020
Master Vocational Rehabilitation Counselor
TENNESSEE VOCATIONAL REHABILITATION SERVICES
04.2016 - 06.2018
Practicum and Internship
TENNESSEE VOCATIONAL REHABILITATION SERVICES
07.2015 - 03.2016
Masters of Liberal Studies - undefined
University of Memphis
Master of Science - Counseling, Concentration in Rehabilitation Counseling
University of Memphis
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