Harold Joseph
Dawsonville,GA
Summary
Seasoned Team Leader offering over seven years of experience in progressive and accomplished supervisory roles. Focused and skilled at employee oversight, mentoring and driving continuous improvements. Recognized for high levels of production and quality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CST 2
Windstream
Dawsonville, GA
01.2025 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
CST 1
Windstream
Dawsonville, GA
02.2021 - 01.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed routine maintenance and repair.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
US Army
Dahlonega, GA
06.2018 - 12.2021
- Assessed, motivated and empowered team members to work to build satisfaction and loyalty, to support retention and growth.
- Conducted inspections of equipment before, during and after Missions to immediately resolve issues that could cause delays.
- Delegated daily tasks to team members to optimize group productivity.
Assistant Gunner
US Army
Fort Campbell North, KY
06.2015 - 06.2018
- Executed long-range, precision fire from concealed areas and tactical checkpoints.
- Established, camouflaged and maintained forward and support infantry positions.
- Operated and maintained rifles, machine guns and hand grenades.
- Engaged targets during different types of combat situations, including at night.
Rifleman
US Army
Fort Campbell North, KY
06.2014 - 06.2015
- Followed orders from fire team leader quickly and without question.
- Managed receipt, storage and issue of mission-specific weapons and ammunition.
- Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
- Responded to emergency situations quickly, delivered effective remediation and worked efficiently with team members in fast-paced, dangerous and intense environments.
Education
High School Diploma -
Letcher County Central High School
Whitesburg, KY06.2014
Skills
- Team Supervision
- Training
- Issue resolution
- Supervision
- Project planning
- Maintenance & Repair
- Work ethic
- Customer service
- Effective communication
- Time management
- Recordkeeping
Certification
- Working Aloft Certificate
Timeline
CST 2
Windstream
01.2025 - Current
CST 1
Windstream
02.2021 - 01.2025
US Army
06.2018 - 12.2021
Assistant Gunner
US Army
06.2015 - 06.2018
Rifleman
US Army
06.2014 - 06.2015
High School Diploma -
Letcher County Central High School
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