Harold Knox
Houston
Summary
Professional and experienced tool rental specialist with focus on delivering high-quality customer service and efficient equipment management. Strong team player known for adaptability and reliability in supporting colleagues and meeting changing demands. Skilled in equipment maintenance, troubleshooting, and inventory management, with steadfast commitment to achieving results and driving customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Whataburger
Houston, TX
01.2022 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated kitchen equipment efficiently to ensure food quality and safety standards were met.
- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new employees on operational procedures and best practices.
Cashier
The Home Depot Inc
Houston, TX
02.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating products and provided information on promotions.
- Maintained accurate cash drawer, balancing at the beginning and end of shifts.
- Built relationships with customers to encourage repeat business.
Tool Rental Associate
The Home Depot Inc
Houston, TX
02.2024 - Current
- Assisted customers in selecting appropriate tools for rental, ensuring satisfaction and proper usage guidance.
- Maintained tool inventory accurately, facilitating seamless rental processes and minimizing equipment downtime.
- Conducted routine maintenance checks on rental equipment, enhancing reliability and performance for customer use.
- Resolved customer inquiries regarding tool functionality and rental terms, fostering trust and repeat business relationships.
Education
High School Diploma -
Worthing High School
Houston, TX06-2023
No Degree - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Dependability
- Safety procedures
- Product demonstration
- Rental agreement
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Technical aptitude
- Reliability
- Excellent communication
- Active listening
Certification
- Certified forklift, The Home Depot - 12/24/26
Languages
English
Native or Bilingual
Timeline
Tool Rental Associate
The Home Depot Inc
02.2024 - Current
Cashier
The Home Depot Inc
02.2023 - 06.2024
Team Member
Whataburger
01.2022 - 02.2023
High School Diploma -
Worthing High School
No Degree - Cyber Security
Southern New Hampshire University