Summary
Overview
Work History
Education
Skills
References
Timeline
Receptionist

Harold Koppe

Dallas,TX

Summary

I have found that the most important part of any job is "Customer Service"' No matter what position you hold at job or what you are selling, If you don't listed to what your customers are saying or needing, they will not be your customer in the future.

Overview

43
43
years of professional experience

Work History

Promotional Product & Wearable Sales

DBG Promotions, Inc.
06.2018 - Current
  • Sales of promotional products and wearables by cold calling, referrals and to repeat customers
  • Built strong relationships with clients, resulting in repeat business and increased revenue.
  • Identified new market opportunities, expanding the company''s client base and boosting sales figures.
  • Delivered exceptional customer service, addressing concerns promptly and ensuring satisfaction for long-term success.
  • Organized and attended trade shows to showcase the company''s products, generating interest from potential clients.

Assistant Manager

Storage Plus Of Arlington
01.2021 - 01.2023
  • Greet potential customers and help them decide on the type of storage unit that fulfills their needs.
  • Prepare and execute the required lease agreement in accordance with policy.
  • Maintain a strong working knowledge of all product lines and service available.
  • Adhere and respond to internal audit procedures and findings.
  • Administer the requirements set forth in the Operational Manual.
  • Adhere to the guidelines set forth in the Human Resource Handbook and Policy Manual.
  • Maintain general curb appeal of the property: landscape, facility cleanliness, and lighting.
  • Maintain a positive working relationship with all team members.
  • Monitor the activities of all contractors while on-site and report concerns directly to higher level Management.
  • Report and conduct appropriate investigation of all accidents, emergencies, injuries or safety violations.
  • Establish and maintain an outreach program in marketing and a referral system.

Seasonal Employee - Ticket and Membership Sales

The Dallas Arboretum
01.2020 - 11.2021
    • Ticket and membership sales
    • Adaptable and proficient in learning new concepts quickly and efficiently.
    • Worked flexible hours across night, weekend and holiday shifts.
    • Skilled at working independently and collaboratively in a team environment.
    • Self-motivated, with a strong sense of personal responsibility.
    • Proven ability to learn quickly and adapt to new situations.
    • Worked well in a team setting, providing support and guidance.
    • Worked effectively in fast-paced environments.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Excellent communication skills, both verbal and written.

Promotional Product & Wearable Sales

Allways Consulting, LLC, (Owner)
11.2001 - 06.2018
    • Sales of promotional products and wearables by cold calling, referrals and to repeat customers
    • Increased product sales by developing and implementing effective sales strategies.
    • Built strong relationships with clients, resulting in repeat business and increased revenue.
    • Identified new market opportunities, expanding the company''s client base and boosting sales figures.
    • Delivered exceptional customer service, addressing concerns promptly and ensuring satisfaction for long-term success.

Home & Office Movers

Allways Moving & Storage
11.2001 - 06.2006
  • Quote upcoming moving and storage jobs to new customers, both commercial and residential.
  • Supervised the initial pick up of customers assets and assist in the delivery of the product to our storage facility or the customers new delivery address.
  • Enhanced storage performance by optimizing configurations and implementing regular maintenance routines.
  • Assist customer in the liquidation of their unwanted assets.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Prospected for leads to build pipeline and convert to sales opportunities.
  • Promoted brand at industry events and through ongoing networking efforts.

Office Furniture Sales & Liquidations

LBL Office Furniture & Liquidations (Owner)
01.1993 - 11.2001
  • Increased store revenue by effectively upselling furniture and accessory items to customers.
  • Enhanced customer satisfaction by providing personalized recommendations based on their specific needs and preferences.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
  • Collaborated with interior designers and decorators to provide customized furnishing solutions for residential and commercial projects.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Auctioneer

HMK Enterprises, Inc. (Owner)
08.1981 - 10.1994
  • Increased bidder participation by developing engaging and informative auction catalogs.
  • Enhanced auction sales through strategic marketing and advertising efforts.
  • Managed successful auctions for diverse types of assets, including business related assets, vehicles, and antiques.
  • Developed strong relationships with clients by providing exceptional customer service and communication throughout the auction process.
  • Ensured accurate appraisals by conducting thorough research and evaluations of items to be auctioned.
  • Maximized revenue for sellers with effective negotiation skills during live auctions.
  • Maintained an organized and efficient auction environment by coordinating logistics, such as setup, registration, and item display.
  • Expanded client base through targeted networking efforts at industry events and conferences.
  • Improved transparency in bidding processes by implementing clear and concise rules for bidders to follow during auctions.
  • Delivered high-quality auction experiences by maintaining a professional demeanor while addressing questions or concerns from bidders or sellers.
  • Implemented inventory management systems that simplified tracking of consigned items from intake through sale completion.
  • Assigned items into different categories, lots and specialty auctions to increase interest and sales.
  • Appraised merchandise before sale and assembled merchandise in lots according to estimated value of individual pieces or type of article.
  • Set and achieved company defined sales goals.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Education

Some College (No Degree) - General Studies & Photography

Texarkana Jr. College
Texarkana, TX

Skills

  • Cold calling
  • Sales orders
  • Product ordering
  • Product production
  • Payment handling
  • Product receiving and shipping
  • Retail display and store layout
  • Warehousing layout
  • Customer service
  • Customer complaints handling
  • Custodial duties
  • Employee hiring and training
  • Employee supervision
  • Sales Presentations
  • Client retention
  • Bid Request Management

References

References supplied upon request.

Timeline

Assistant Manager

Storage Plus Of Arlington
01.2021 - 01.2023

Seasonal Employee - Ticket and Membership Sales

The Dallas Arboretum
01.2020 - 11.2021

Promotional Product & Wearable Sales

DBG Promotions, Inc.
06.2018 - Current

Promotional Product & Wearable Sales

Allways Consulting, LLC, (Owner)
11.2001 - 06.2018

Home & Office Movers

Allways Moving & Storage
11.2001 - 06.2006

Office Furniture Sales & Liquidations

LBL Office Furniture & Liquidations (Owner)
01.1993 - 11.2001

Auctioneer

HMK Enterprises, Inc. (Owner)
08.1981 - 10.1994

Some College (No Degree) - General Studies & Photography

Texarkana Jr. College

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Harold Koppe