HAROLD LEGGETT
Miami
Summary
Reliable Operations and Customer Service Professional experienced in logistics, transportation, facility maintenance, and high-volume service environments. Delivered exceptional support for daily operations, inventory management, and shipping processes while maintaining safety standards in fast-paced settings. Coordinated multiple projects concurrently, ensuring timely completion and hazard elimination in facilities.
Overview
1
1
Certification
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Porter
TA Travel Center
Medley
06.2026 - Current
- Assisted customers with luggage and transport needs.
- Maintained cleanliness and organization of indoor and outdoor areas.
- Monitored fuel levels and ensured proper refueling procedures.
Lot Porter
Heritage Cadillac
Atlanta
01.2024 - 04.2026
- Coordinated daily inventory movement to enhance sales and service operations
- Maintained organized records to streamline operational efficiency
- Communicated with team members to align scheduling and workflow demands
- Maintained organized records in digital and physical formats to support operations. to ensure operational efficiency
Customer Service Associate
Caliber Car Wash
Atlanta
04.2023 - 01.2024
- Addressed customer inquiries in person and by phone, ensuring positive experiences
- Coordinated service schedules and resolved customer concerns, enhancing satisfaction
- Maintained accurate records and processed customer information securely
- Facilitated smooth daily operations through effective communication and organization
Customer Service Associate
IKEA
Atlanta
01.2022 - 09.2023
- Handled high-volume customer inquiries regarding orders, deliveries, and returns, ensuring customer satisfaction
- Investigated and resolved order discrepancies by coordinating with internal teams, enhancing operational efficiency
- Documented case details accurately to facilitate timely resolutions and improve overall customer experience
- Maintained strong attention to detail while managing multiple tasks simultaneously
Valet
AAA Parking
Atlanta
09.2020 - 11.2021
- Safely operated and parked a high volume of customer vehicles while maintaining accountability and attention to detail
- Safely operated and parked high volume of customer vehicles, ensuring accountability and attention to detail for optimal guest satisfaction
- Coordinated vehicle flow with team members to maintain efficient service during peak hours, enhancing overall guest experience
- Assisted guests with luggage and special accommodations, ensuring a positive and accessible experience
- Assisted guests with luggage and special accommodations, contributing to a positive and accessible experience for all guests
Shipping & Receiving Clerk
CEVA Logistics
Atlanta
08.2018 - 09.2019
- Processed shipping and receiving documentation, ensuring timely and accurate transportation operations
- Verified accuracy of freight paperwork and inventory records, reducing discrepancies in shipments
- Collaborated with drivers, vendors, and supervisors to streamline shipment flow and enhance operational efficiency
- Supported compliance and recordkeeping requirements in a warehouse setting
Maintenance
McDonald's
Montezuma
02.2016 - 03.2017
- Filtered fryer oil daily to maintain equipment performance and safety standards
- Maintained exterior grounds to uphold cleanliness and presentable environment for visitors and staff
- Cleaned equipment and windows in facility to ensure hygiene standards were met. to enhance overall facility hygiene and appearance
- Cleaned equipment, interior and exterior windows, stock rooms, and restrooms
- Emptied trash compactor and managed waste disposal to support cleanliness and safety standards
- Maintained exterior grounds to ensure a clean and presentable environment
- Unloaded delivery trucks twice per week and organized inventory
Live Hanger
Perdue Farms, Inc.
Perry
08.2014 - 01.2016
- Executed fast-paced production line tasks in poultry processing facility to meet operational demands
- Followed strict safety, sanitation, and PPE requirements
- Sustained workflow consistency to achieve production quotas and enhance shift efficiency
- Maintained consistent workflow to support production quotas and shift efficiency
- Lifted loads weighing up to 50 lbs in a fast-paced environment weighing up to 50 lbs in a fast-paced environment and performed repetitive physical tasks including bending, reaching, and pushing
- Collaborated with team in high-volume industrial environment to ensure seamless production operations
Education
Bachelor of Science -
University of Phoenix
Phoenix, AZ 02.2024 - 07.2026
Associate Degree - Business
Georgia Military College
Milledgeville, GA 01.2015 - 04.2017
Skills
- Shipping documentation
- Order tracking
- Inventory and Record Management
- Time-Sensitive Processing
- Operations support
- Process improvement
- Customer support
- Microsoft Office
- Detail-Oriented & Organized
- Cross-Team Communication
- Safety Procedures
Certification
- Driver's License
- Pallet Jack Certification
- Guard Card
Timeline
Porter
TA Travel Center
06.2026 - Current
Bachelor of Science -
University of Phoenix
02.2024 - 07.2026
Lot Porter
Heritage Cadillac
01.2024 - 04.2026
Customer Service Associate
Caliber Car Wash
04.2023 - 01.2024
Customer Service Associate
IKEA
01.2022 - 09.2023
Valet
AAA Parking
09.2020 - 11.2021
Shipping & Receiving Clerk
CEVA Logistics
08.2018 - 09.2019
Maintenance
McDonald's
02.2016 - 03.2017
Associate Degree - Business
Georgia Military College
01.2015 - 04.2017
Live Hanger
Perdue Farms, Inc.
08.2014 - 01.2016