Harold Lilliston
Philadelphia,PA
Summary
Dynamic food service professional with extensive experience at Aramark, specializing in staff leadership and catering management. Proven track record in optimizing workflows and enhancing customer satisfaction through effective training and waste reduction strategies. Adept at menu planning and fostering a collaborative team environment to achieve operational excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Aramark , Drexel University
09.2022 - Current
- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for food preparation and customer service.
- Implemented inventory management processes to reduce waste and optimize supply usage.
- Coordinated schedules for team members to maintain efficient workflow during peak hours.
- Monitored food quality standards, addressing issues promptly to maintain customer satisfaction.
- Collaborated with management to align service strategies with university dining goals.
Catering Events Supervisor
Aramark, Drexel University
12.2017 - 09.2020
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored staff to enhance team performance and service delivery.
- Implemented process improvements to optimize workflow efficiency and reduce downtime.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Coordinated scheduling for staff shifts to maximize coverage during peak hours.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Catering Events Supervisor
SODEXO/ MAGIC
11.2013 - 12.2017
- Developed training programs focused on enhancing employee skills and operational knowledge.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Restaurant Manager
Honeygrow
05.2012 - 11.2012
- Oversaw daily restaurant operations to ensure optimal service quality and guest satisfaction.
- Trained and mentored staff on best practices for food safety and customer service excellence.
- Implemented cost-control measures to enhance operational efficiency and reduce waste.
- Developed staff schedules to align with peak business hours and maintain service standards.
- Analyzed sales trends to optimize menu offerings and drive revenue growth.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Line Cook
Bobby's Burger Palace
09.2011 - 05.2012
- Prepared and cooked high-quality meals in accordance with established recipes and standards.
- Managed kitchen operations, ensuring timely service during peak hours.
- Maintained cleanliness and organization of workstations to adhere to health regulations.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
- Trained new staff on cooking techniques and safety protocols to ensure consistency and quality.
Education
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PAHigh School Diploma - General Studies
University City High School
Philadelphia, PA06.1981
Skills
- Staff supervision
- Kitchen staff coordination
- Staff leadership
- Food preparation
- Waste reduction
- Sanitation standards
- Menu planning
- Staff recruitment
- Fine-dining expertise
- Table setting
- Beverage making
- Catering management
- Buffet setup and takedown
Certification
ServSafe
Timeline
Food Service Supervisor
Aramark , Drexel University
09.2022 - Current
Catering Events Supervisor
Aramark, Drexel University
12.2017 - 09.2020
Catering Events Supervisor
SODEXO/ MAGIC
11.2013 - 12.2017
Restaurant Manager
Honeygrow
05.2012 - 11.2012
Line Cook
Bobby's Burger Palace
09.2011 - 05.2012
Associate of Arts - Liberal Arts
Community College of Philadelphia
High School Diploma - General Studies
University City High School