Harold Marsh

• Examined doors, windows and gates to verify security.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Reported suspicious activities and persons to law enforcement.
• Checked and verified photo identification prior to granting facility access.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
• Responded quickly to incidents and assessed active situations for security concerns.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Completed full building and grounds patrols to spot and investigate concerns.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
• Patrolled and monitored premises in company vehicle and by foot.
• Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
• Wrote detailed reports of all security breaches and investigations.
• Self-motivated, with a strong sense of personal responsibility.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Monitored CCTV cameras and alarm systems for security breaches.
• Responded quickly to incidents and assessed active situations for security concerns.
• Created a culture of safety awareness among employees through regular presentations and communication on security issues.
• Investigated suspicious activities and persons to maintain security of premises.
• Wrote detailed reports of all security breaches and investigations.
• Interacted assertively but non-confrontationally with personnel and general public.
• Completed full building and grounds patrols to spot and investigate concerns.
• Reported suspicious activities and persons to law enforcement.
• Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
• Responded quickly to emergency situations to assess and deflect issues.
• Examined doors, windows and gates to verify security.
• Strengthened communication skills through regular interactions with others.
• Self-motivated, with a strong sense of personal responsibility.
• Organized and detail-oriented with a strong work ethic.

• Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
• Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
• Worked with floor team and managers to meet wide range of customer needs.
• Set up new sales displays each week with fresh merchandise.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Assisted customers by answering questions and fulfilling requests.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Increased repeat business through exceptional customer service that fostered loyalty among patrons.
• Performed inventory control, such as counting, and stocking merchandise.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Learned duties for various positions and provided backup at key times.
• Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.
• Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

• Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
• Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Performed inventory control, such as counting, and stocking merchandise.
• Coordinated with management to execute storewide sales events, ensuring a smooth process and successful outcomes.
• Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
• Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Performed routine price checks to ensure pricing accuracy throughout the store, reducing potential discrepancies at checkout.

Safety and Security of facility.

Maintained writing reports/incidents/and daily logs and maintain clients log on facilities computer system.

Intake officer for evaluation for custody and bond mentally ill defendants for court system of State of Michigan.

Evaluation Unit officer maintain command center and traffic in out off garage area vehicles/defendants.

Transport facility clients to their medical,dental, off grounds LOA, funerals and transfers.

Hospital officer transport client and maintain safety and security for general public.

Bailiff duties for facility court room.

Patrol of facility grounds/daily checks on facility protective fence and vehicles.

Visit room/guest officer.

Facility officer for in house dental, medical clinics and grooming/barber shop.

Activity officer for clients daily AT/Educational groups.

Transporter officer for deliveries and pick up of labs and pharmaceutical medication and supplies.

On unit FSA -safety and security,meals,unit counts,environmental checks,outside/inside activities of the units, and aide in medical attention.

Response officer to all verbal/physical disputes and altercation for the facility grounds.

Safety and Security of convicted mentally ill prisoners of State of Michigan

On unit officer maintained and assisted meals,ADL's,AT activities,aide medical treatment,Chart,reports,incidents and log writing, writing disciplinarian citations/tickets to clients.

Response Team assisted with verbal/physical altercations for all facility grounds.

• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Rotated merchandise and displays to feature new products and promotions.
• Reported issues to higher management with great detail.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.

• Utilized variety of organizational and communication skills to drive guest satisfaction.
• Resolved complaints regarding housekeeping and room service.
• Created welcoming and comfortable environment for guests.
• Provided guest relations, schedule development, data management and payment processing.
• Managed cash flows, audited tills and receipts and upheld store policies to increase profits.
• Upheld hotel policies and procedures by providing high level of customer service.
• Maintained high level knowledge of all hotel services offered to answer guest questions.
• Gave information about area attractions and provided directions.
• Assisted guests with special requests to ensure a memorable stay and exceptional service.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
• Booked appointments, accepted payments and answered guest questions.
• Performed concierge services for guests.
• Welcomed guests on arrival, displaying professional and friendly approach.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Responded to guest inquiries to maximize guest satisfaction.
• Answered hotel phones with professionalism and directed calls appropriately.
• Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.