Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harold Martin III

Fayetteville

Summary

Experienced manager with a proven track record in successfully leading teams and driving business growth. Skilled in strategic planning, project management, and problem-solving. Adept at building strong relationships with clients and stakeholders.

Overview

14
14
years of professional experience

Work History

Inbound Sales Agent

Comcast
05.2022 - 04.2024
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Expanded client base through consistent follow-up communication with prospects who initially expressed interest but did not purchase immediately.
  • Contributed to a positive work environment by sharing best practices with peers and actively participating in team meetings.
  • Provided exceptional customer service, resolving issues promptly and professionally.
  • Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
  • Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
  • Boosted customer satisfaction by addressing inquiries and providing accurate product information.
  • Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Overcame objections using friendly, persuasive strategies.

Assembler

Yamaha
01.2021 - 05.2022
  • Followed outlined specifications to implement assembly plans.
  • Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues.
  • Increased production efficiency by assembling components quickly and accurately.
  • Organized workstations to maximize productivity, reduce distractions and meet deadlines.
  • Assembled production parts with high degree of accuracy and precision using hand and power tools.
  • Followed safety protocols to maintain safe working environment.
  • Inspected completed products to encourage quality and adherence to company standards.
  • Assisted in development of new assembly processes.
  • Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
  • Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
  • Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role.

Receiving Manager

AreaTrend
11.2019 - 09.2020
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Maintained high levels of customer satisfaction by ensuring prompt processing of returned items and swift resolution of any issues.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Optimized warehouse layout to maximize storage capacity while maintaining easy access for staff members.
  • Established clear expectations and performance metrics for employees, promoting accountability within the department.
  • Managed inbound receiving departments.
  • Implemented safety protocols to minimize workplace injuries and maintain a safe working environment for all employees.
  • Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.
  • Unloaded, sorted and stored incoming merchandise.
  • Gathered and processed merchandise returns.

Stay-At-Home-Dad

Self Employed
01.2015 - 11.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Collections Manager

Credit Corp Solutions
05.2012 - 01.2015
  • Implemented efficient skip tracing techniques to locate hard-to-reach debtors and expedite the recovery process.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Complied with established internal controls and policies.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Maintained compliance with federal, state, and local regulations governing debt collections practices.
  • Enhanced team performance through regular training, coaching, and feedback sessions.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Developed strategic plans for day-to-day financial operations.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Supervised staff of collectors, monitoring phone calls and letters.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Established procedures for collection of past due amounts.
  • Composed effective accounting reports summarizing accounts payable data.
  • Accessed credit records to evaluate customer credit histories.

Fraud Analyst

GE
07.2010 - 04.2012
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Developed customized reports for senior management, highlighting key trends and insights on fraud-related issues.
  • Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Education

GED -

NORFOLK PUBLIC SCHOOL
NORFOLK, VA
01.2007

Skills

  • Social media management
  • Leadership
  • Communication
  • Decision Making
  • Presentation
  • Teamwork
  • Blueprint reading
  • Assembly skills
  • Attention to detail
  • Efficiency in fast-paced environments
  • Inventory tracking
  • Safety protocol development
  • Process streamlining
  • Problem-solving
  • Fraud investigation
  • Risk mitigation
  • Data entry
  • Stock handling
  • Interpersonal skills
  • Confidential information handling
  • Event coordination

Timeline

Inbound Sales Agent

Comcast
05.2022 - 04.2024

Assembler

Yamaha
01.2021 - 05.2022

Receiving Manager

AreaTrend
11.2019 - 09.2020

Stay-At-Home-Dad

Self Employed
01.2015 - 11.2019

Collections Manager

Credit Corp Solutions
05.2012 - 01.2015

Fraud Analyst

GE
07.2010 - 04.2012

GED -

NORFOLK PUBLIC SCHOOL

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