Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
SalesAssociate

Harold McDonald

Hayward,CA

Summary

Dynamic leader with a proven track record at CarMax, adept in customer service and sales training. Excelled in fostering team collaboration and exceeding sales targets, achieving significant revenue growth. Skilled in problem-solving and time management, consistently enhancing customer satisfaction and driving financial success.

Highly experienced Sales Professional known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Sales Associate

CarMax
10.2021 - 10.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.

Finance Manager

APEXCARS.NET
02.2018 - 01.2020
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
  • Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
  • Maximized profitability by negotiating and structuring optimal automotive financing deals.
  • Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
  • Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times.

Automotive General Manager

Autos Wholesale
04.2015 - 01.2018
  • Facilitated collaboration between departments to improve overall performance and customer experience.
  • Maximized profitability through diligent analysis of financial reports and data-driven decision-making processes.
  • Streamlined internal processes for improved efficiency and productivity within the automotive team.
  • Continuously assessed market trends to adapt strategies accordingly for sustained growth in a dynamic industry landscape.
  • Reviewed employee performance and instituted changes in techniques or procedures to improve services and simplify workflow.
  • Increased dealership revenue by implementing strategic sales and marketing initiatives.
  • Boosted employee morale and reduced turnover by creating a positive work environment and offering ongoing professional development opportunities.
  • Implemented and maintained cash handling standards to eliminate theft of services or company funds.

Sales Associate /Special Finance Manager

Ford Store San Leandro
02.2010 - 01.2015
  • Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
  • Built a professional network within the automotive industry community that resulted in improved lender relations and increased referral business.
  • Monitored monthly departmental goals, adjusting strategies as necessary to consistently meet or exceed targets.
  • Optimized the loan approval process by implementing efficient documentation procedures and reducing errors in submitted paperwork.
  • Maintained accurate records of all special finance transactions, ensuring compliance with relevant regulations and dealership policies.

Automotive Sales Consultant

Lincoln Mercury
03.2004 - 01.2010
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Delivered exceptional customer service, addressing concerns and resolving issues promptly.
  • Developed strong relationships with customers for repeat business and referrals.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
  • Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
  • Answered telephone and email inquiries from potential customers.

Education

High School Diploma -

Sylvan Hills High School
Sherwood, AR

Associate of Arts -

Berkeley City College
Berkeley, CA
01-2007

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Goal oriented
  • Sales training
  • Payment processing

Accomplishments

  • Awarded Store Champion 2021/2022

Certification

  • e-PRO® Certification - National Association of Realtors.

Languages

English

Timeline

Sales Associate

CarMax
10.2021 - 10.2024

Finance Manager

APEXCARS.NET
02.2018 - 01.2020

Automotive General Manager

Autos Wholesale
04.2015 - 01.2018

Sales Associate /Special Finance Manager

Ford Store San Leandro
02.2010 - 01.2015

Automotive Sales Consultant

Lincoln Mercury
03.2004 - 01.2010

High School Diploma -

Sylvan Hills High School

Associate of Arts -

Berkeley City College

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Harold McDonald