Harold Palacios

• Managed multi-functional operational team supporting PMA activities across Canada, Mexico, and United States cluster, enhancing performance, productivity, and service excellence.
• Led workforce planning and operational execution, ensuring efficient resource utilization and achievement of departmental objectives.
• Collaborated with senior leadership and key stakeholders to implement strategic initiatives, optimize operational processes, and improve service delivery.
• Analyzed operational trends and performance data to identify opportunities for process improvements and risk mitigation.
• Develop and coach team members through performance management, training initiatives, and continuous feedback programs.
• Acting as the key escalation point for complex operational issues, providing timely resolutions.
• Contribute to organizational readiness for FIFA World Cup 2026 operations through effective leadership, planning, and cross-functional coordination.

· Directed scheduling operations for international sporting events during the World Cup, coordinating match fixtures, training sessions, and operational timetables across multiple venues and liaising with diverse stakeholder groups.

· Supervised scheduling coordinators during World Cup, providing leadership and training to ensure precision and efficiency under stringent deadlines.

· Partnered with internal departments such as event operations, transport, team services, broadcast, and venue management to ensure flawless event execution and strict compliance with established timelines throughout the tournament.

· Handled last-minute changes and high-pressure scenarios with timely solutions, ensuring event quality and stakeholder satisfaction.

• Conduct comprehensive evaluations and processing of claims through meticulous analysis of submitted evidence, application of pertinent state and federal statutes, and strict adherence to regulatory compliance requirements.
• Perform structured interviews with claimants, employers, and relevant stakeholders to obtain critical information necessary for making well-informed case determinations.
• Assess benefit eligibility by thoroughly reviewing financial records, employment histories, and legal documentation in accordance with departmental standards and best practices.
• Apply advanced problem-solving methodologies to effectively resolve complex claims, appeals, and disputes in an equitable and timely manner.
• Maintain precise and comprehensive records within state database systems to promote transparency and accountability throughout the adjudication process.
• Collaborate with legal counsel, administrative personnel, and governmental agencies to ensure due process and strict compliance with established policy frameworks.
• Provide clear and accurate guidance to claimants, articulating decisions and assisting with the adjudication process as necessary to support understanding and compliance.

• Served as broadcast liaison officer and media partner during 2017 CONCACAF Gold Cup, facilitating extensive coverage across USA.
• Coordinated live broadcasts for 2017 CONCACAF Gold Cup, ensuring seamless transmission across multiple channels to maximize viewer engagement.
• Led team of broadcast technicians and collaborated with international media partners to enhance tournament coverage.
• Created engaging and informative content, enhancing tournament visibility by 35% and significantly engaging the target audience, growing the follower count by 45%.
• Acquired advanced skills in broadcast coordination and management, preparing for high-stakes international events.

• Coordinated multiple tournaments for CONCACAF, overseeing official draws, team workshops, and site inspections of stadiums, ensuring adherence to standards and best practices.
• Acted as the official representative of CONCACAF and managed venue operations to facilitate smooth match organization.
• Organized and led meetings for Local Organization Committee and member association Operation Committee, improving communication and logistical planning.
• Communicated disciplinary reminders (red and yellow cards) to teams, ensuring compliance with regulations.
• Managed inventory logistics for tournament shipping, performing audits of stores and equipment.
• Developed game public announcement scripts aligned with stadium guidelines to ensure professionalism and clarity.

• Coordinated transportation logistics for FIFA staff and Local Organization Committee between airports, hotels, and venues in Rio de Janeiro, Brazil.
• Arranged diverse transportation options, including flights, buses, cars, and private chauffeurs, to ensure seamless travel for all participants.
• Executed daily tasks with precision to support team operations.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.