Harold Pena

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Monitored staff performance, providing final-say assessment over inquiries.
• Served as principal stakeholder over organization's complete operations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Employed prompt decision-making and in-depth research to resolve issues.

• Increased sales by offering advice on purchases and promoting additional products.
• Promoted and up-sold products and services to meet needs of customers.
• Upheld high standards of customer service by promoting and upselling new products and services.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Trained new employees on customer service, money handling and organizing strategies.

Assist customers, sell perfumes and colognes, and selecting products for customers to choose.

• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Changed, rotated, and balanced tires on different types of vehicles.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Performed safety and emissions inspections.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Performed emissions tests according to standard procedures.
• Explained estimates and determined repair timelines to manage customer expectations.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.