HAROLD PEREZ MIGUEL
Philadelphia
Summary
Developed skills in client support and administrative tasks within social services environment, seeking to transition into new field. Skilled in documentation, data entry, and client communication. Bringing commitment to making positive impact in new role.
Positive, empathetic, and organized, with natural ability to connect with individuals from diverse backgrounds and support their needs. Understanding of social services principles and adept in administrative tasks such as documentation and data entry. Dedicated to making meaningful difference through reliable and compassionate service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Dynamic and results-oriented delivery professional specializing in business operations and transportation management. Excels in client relations.
Knowledgeable driving with solid background in transportation management and logistics coordination. Successfully managed day-to-day operations, ensuring timely and efficient delivery of goods. Demonstrated proficiency in optimizing routes and managing transportation schedules.
Overview
4
4
years of professional experience
Work History
Case Aide
El Concilio
12.2023 - Current
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
- Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Monitored progress towards service plan goals.
- Assisted in developing grant proposals to support social service initiatives.
Bakery
Shop Rite
09.2023 - 12.2023
- Perform all duties in accordance with Local, State and Federal regulations as they pertain to the Bakery operations. Maintain a clear, neat and organized and safe work environment. Clean and sanitize all work surfaces, utensils, and equipment in accordance with Department of Sanitation and QA standards. Greet all customers and provide them with prompt, courteous service and assistance. Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all local, state, and federal health and civil code regulations. Dress and groom according to company policy including uniform, name badge, and hat or hair restraint requirements. Assist and work overtime as needed by the demands of the business.
Cart Pusher
Walmart
05.2023 - 09.2023
- Delivered customer service to shoppers to provide product knowledge and help customers select the best products. Maintained parking lot safety through shoveling, cleaning and helping to direct traffic. Assisted management with weekly inventory by creating and implementing inventory control systems. Greeted guests and members upon arrival and departure as well as other duties as requested.
- Collected and organized shopping carts from the parking lot to ensure availability for customers.
- Assisted in maintaining a clean and safe shopping environment by regularly inspecting and cleaning cart areas.
- Maintained safety compliance by promptly addressing hazards in the parking lot and cart areas.
- Assisted customers in loading groceries into cars.
- Enhanced store safety by regularly inspecting carts for damage and reporting issues to management.
Dining Room Server
Wesley Enhanced Living
12.2022 - 04.2023
- Stocked server areas with supplies before, during and after shifts. Developed strong and lasting resident relationships. Communicate with kitchen staff to stay updated on item availability and customer waiting times. Handled food safely and kept space clean. Restocked tables, wait stage areas and order staging areas. Greeted customers answered questions and recommended specials to increase profits.
- Provided attentive table service to residents, ensuring a pleasant dining experience while adhering to cleanliness standards.
- Demonstrated extensive menu knowledge by recommending daily specials and accommodating dietary restrictions.
- Managed table settings and cleared dishes promptly to maintain a tidy dining environment throughout service.
Car Detailer
Kia On The Boulevard
09.2022 - 12.2022
- Performed comprehensive interior cleaning, including vacuuming, dusting, and sanitizing surfaces to ensure a spotless vehicle environment.
- Applied specialized cleaning products to various surfaces, enhancing the longevity and appearance of vehicle interiors.
- Executed thorough exterior detailing, involving washing, waxing, and polishing to achieve a high-gloss finish.
- Conducted routine maintenance of detailing tools and equipment, ensuring optimal performance and safety during operations.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Cashier
7 Brothers Supermarket
12.2021 - 09.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. Redeemed coupons and cross-sold products to maintain customer satisfaction levels. Maintained cleanliness and presentation of the stockroom and production floor. Answered product questions with up-to-date knowledge of sales and store promotion. Greeted customers promptly and responded to questions.
- Processed customer transactions efficiently, ensuring accurate cash handling and balance at the end of each shift.
- Assisted customers with product inquiries, providing recommendations to enhance their shopping experience.
- Handled returns and exchanges following store policies to ensure customer satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School -
Olney High School
06.2021
Skills
- Completely fluent in both English and Spanish
- Excellent customer service skills both personal and over the phone
- Computer skills that include web navigation
- Excellent time management skills
- Ability to handle multiple conflicting priorities simultaneously and work independently
- Independent judgement decision making abilities and high level of confidentiality
- Fast Learner
- Transportation
- Relationship building
- Health and safety
- Professional boundaries
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Case Aide
El Concilio
12.2023 - Current
Bakery
Shop Rite
09.2023 - 12.2023
Cart Pusher
Walmart
05.2023 - 09.2023
Dining Room Server
Wesley Enhanced Living
12.2022 - 04.2023
Car Detailer
Kia On The Boulevard
09.2022 - 12.2022
Cashier
7 Brothers Supermarket
12.2021 - 09.2022
High School -
Olney High School