Summary
Overview
Work History
Education
Skills
Education
Timeline
Hi, I’m

Harold Pilson

Harold Pilson

Summary


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

2025
years of professional experience

Work History

Kroger Fulfillment Center

Delivery Driver Associate
02.2024 - 12.2024

Job overview

  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Verified accuracy of all deliveries against order forms.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.

Lifelong Advocacy

Caregiver, Special Needs
06.2016 - Current

Job overview

  • Assist clients with daily living needs to maintain self-esteem and general wellness.
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engage patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Build strong relationships with clients to deliver emotional support and companionship.
  • Transport individuals to events and activities, medical appointments, and shopping trips.

Impact Logistics Inc

Driver Associate/Senior Driver
03 2021 - 12 2023

Job overview

  • Have to deliver customer packages to various homes, businesses and apartments, while following all safety procedures and guidelines
  • Train new associates on company policies and rules of delivery
  • Load cargo van in timely manner, to ensure customer gets orders within specific timeframe
  • Maintain clean driving record, while operating company vehicle.
  • Complete regular inspections daily, to ensure that company vehicle operates safely.

Lowes

Stocker Associate
03 2010 - 09 2011

Job overview

  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Maintained effective team member communication.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.

Kroger

E-Commerce Clerk
04.2020 - 09.2020

Job overview

  • Had to go around with a trolley and pick up different orders for customers then take out said orders to their cars.
  • Interacted with customers by phone, email, or in-person to provide information.


Amazon Fulfillment Center

Picker
08.2019 - 02.2020

Job overview

  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Verified proper labeling and identification on all orders before shipment.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Amazon Fulfillment Center

FC Associate
11.2017 - 06.2018

Job overview

  • Had to load outbound freight into trucks, by using a conveyor system
  • Sorted freight by the locations that they were going to and put them into assigned cages, to be loaded
  • Was TDR spotter for the TDR Lead, insuring the leads safety, by making sure he was not in the path of truck traffic, while he did trailer inspection.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Evaluated merchandise for irregularities, flaws or damage prior to packing.


Blue Cross Blue Shield of Michigan

Customer Service Representative II
09.2013 - 07.2015

Job overview

  • Provided information to members and doctors of Medicare Advantage, which included health claims and coverage benefits, as well as enrollment for members into the plan
  • Handled incoming calls from members and providers in a timely manner, responded to oral and written inquiries regarding the explanation of denials and payments pertaining to claims, processed first level appeals, and handled member inquiries including but not limited to; automatic withdrawal requests, ID card requests, and concerns regarding the status of their enrollment
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
  • Exceeded departmental quality and servicing metrics including excelling in call monitoring, average call handle time, and first call resolution.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

GCA Services

Janitorial Cleaner
08.2012 - 09.2013

Job overview

  • Provided services, which include cleaning, sanitizing and maintenance for an educational community of 693 students daily
  • Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Education

Wayne County Community College

Associate of Arts from Journalism
2015

University Overview

Southeastern High School

High School Diploma from General Studies
2004

University Overview

Skills

  • Strong organizational and problem solving skills
  • Can work independent without direct supervision
  • Exceptional ability to read and follow oral and written instructions to produce accurate results
  • Ability to adapt to transition
  • Trustworthy, self- sufficient, and self-motivated with a strong commitment to service and quality
  • Acquired Chauffeurs License
  • Customer Satisfaction
  • Microsoft Office
  • CompTIA A (in progress)
  • Feeding assistance
  • Compassion and empathy

Education

Education
Detroit, MI,Detroit, MI

Timeline

Delivery Driver Associate
Kroger Fulfillment Center
02.2024 - 12.2024
E-Commerce Clerk
Kroger
04.2020 - 09.2020
Picker
Amazon Fulfillment Center
08.2019 - 02.2020
FC Associate
Amazon Fulfillment Center
11.2017 - 06.2018
Caregiver, Special Needs
Lifelong Advocacy
06.2016 - Current
Customer Service Representative II
Blue Cross Blue Shield of Michigan
09.2013 - 07.2015
Janitorial Cleaner
GCA Services
08.2012 - 09.2013
Southeastern High School
High School Diploma from General Studies
Driver Associate/Senior Driver
Impact Logistics Inc
03 2021 - 12 2023
Stocker Associate
Lowes
03 2010 - 09 2011
Wayne County Community College
Associate of Arts from Journalism

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Harold Pilson